Intermittent Issues Calling Off-Campus Phones July 17, 2017 12:30 PT

RESOLVED: Intermittent Issues Calling Off-Campus Phones July 17, 2017 12:30 PT

As of 11:55 PT, all voice services have been restored, we will continue to work with the vendor on the root cause of the issue.

 

UPDATE: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue.

We will provide another update at 12:00 PT.

 

Intermittent Issues Calling Off-Campus Phones July 17, 2017 9:40 PT

This is an re-occurring issue from July 14th, 2017. We are currently experiencing intermittent voice issues that are affecting calls to off campus numbers. Some users may receive a fast busy signal.  If you encounter this, please try calling again.

We have also received reports of callers from off campus who are intermittently unable to reach our Contact Centers.  If you experience this issue, please try calling again.

We are working with our service provider to investigate the root cause.