IMPORTANT ANNOUNCEMENT: This website will be decommissioned after July 18, 2022

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Posted on June 20, 2022

The UBC IT Bulletins site will no longer be updated after July 18, 2022 and users will need to visit its replacement, the UBC IT Status Page at https://status.it.ubc.ca, where they can view or subscribe to status updates and incident notifications.

UBC IT Bulletins was kept as a legacy site in order to temporarily maintain RSS feeds and intended to provide users time to switch their subscriptions to the Status Page channels.

Before the decommission date of July 18, 2022, we recommend visitors go to https://status.it.ubc.ca to begin subscribing to the new notifications the Status Page has to offer. For our enterprise-level services, users can now subscribe in multiple ways that now include push notifications:

  • Email
  • SMS
  • Slack integration
  • Twitter
  • Webhooks
  • RSS feed
  • Custom Embed via Status API

Visit the UBC IT Status Page

Call Center issues – March 24, 2017 02:40 – Ongoing

By Operations Centre on March 24, 2017

Call Center issues March 24, 2017 02:40 – ongoing

Users trying to reach UBC call centers may experience issues reaching them by phone

The following call centres appear to be affected by the issues today:

  • Allan McGavin Sports Medicine Clinic
  • Continuing Studies Robson Square
  • MED IT Service Desk hunt queue
  • MED ITT Video Conf hunt queue
  • Dental Clinic – 22112 – Hunt queue
  • LSLAP
  • Faculty of Land and Food Systems Advising

Also, the myphone service is unavailable – users are unable to update call forwarding at this time using this site:

https://services.myphone.ubc.ca/ucmuser/

Technicians are currently investigating.

 

 

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