BCNET Vancouver Network Outage – May 26/15

From: 15:23 PDT Tuesday, May 26, 2015
To: 15:28 PDT Tuesday, May 26, 2015

Reason: Reload of a line card in one Vancouver core router.
The root cause for the reload is not known.
Personnel are investigating the incident with the
vendor.

Effects: A number of customer connections in Vancouver
were impacted for up to 5 minutes including the
following.

CBC
Cybera
ECUAD
Hurricane Electric
St Pauls Hospital
UBC Distributed Medical Program โ€“ MPAACT interconnects
UVic โ€“ LHCONE service
WestGrid โ€“ BCNET ORAN service

Contact: Please contact the BCNET Network Operations
Centre at 604-822-1348 option 3 or noc@bc.net
when network problems are experienced outside of
a maintenance window.