Service Now will be upgraded to the latest version, Eureka. The system will be unavailable from 18:00-22:00PT on July 31, 2014.
Everyone is encouraged to attend the training sessions to get the most benefit from the user interface upgrade. Training schedule is posted in shareit:
https://shareit.it.ubc.ca/aboutubcit/news/Lists/Posts/Post.aspx?ID=466