Fraudulent Email Alert January 5, 2010

Fraudulent emails directing users to submit CWL account information have been reported. UBC IT never requests username and passwords to be passed over the internet or by email. Do not fill out any form or reply to any email with of your account information. Instead, please forward a copy of the email including full headers to security@ubc.ca and then delete it from your Inbox or mobile phone. If you did submit your CWL account information, go to myAccount and change your password as soon as possible.

For your reference, the fraudulent email text is included below:

To: undisclosed-recipients:
Subject: E-Mail:Account Maintenance

To ensure quick, responsive e-mail services, it is necessary to establish limits on the amount of e-mail each user may store on the system. The volume of e-mail you are storing on the Central e-mail system is now either greater than 80% of your space allocation or over 100% of your limit.

If your account is over your limit, all new e-mail will not be delivered to your account, but will be returned(bounced) to the sender stating that your account is over quota.

You will receive this message once after you reach 80% and you will continue to receive this message every 24 hours after you have reached 100%.

In order to exceed your space limit without deleting any message in your mailbox and to continue e-mail delivery,you must reply to this email,immediately and enter your current password here (……….)Failure to do this within 48 hours will immediately render your mail.ubc.ca account deactivated from our database.

Technology Support Center
Office of Information Technology