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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance April 15, 2024, 18:00 PT to April 16, 2024, 23:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 2024 - 18:00 PDT

Scheduled - From April 15, 2024, 18:00 PT to April 16, 2024, 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Apr 15, 2024 18:00 - Apr 16, 2024 23:00 PDT

EduCloud Server Maintenance (UBC IT Development, UBC Okanagan) April 15, 2024, 16:00 PT to April 23, 2024, 16:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 2024 - 16:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for UBC IT Development organizations hosted in Vancouver and organizations hosted at UBC Okanagan in Kelowna will be undergoing scheduled maintenance from April 15, 2024, 16:00 PT to April 23, 2024, 16:00 PT.

There are no outages expected to running virtual machines. There are no impacts to the EduCloud Server Administration Portal except during the below date:

April 15, 2024, 16:00 - 20:00 PT - Management of org and virtual machines will not be available for UBC IT Development Orgs.
April 22, 2024, 14:00 - 18:00 PT - Management of org and virtual machines will not be available for UBC Okanagan orgs.
Apr 15, 2024 16:00 - Apr 16, 2024 16:00 PDT

MathWorks Account Creation (MATLAB) Issues September 8, 2023

Monitoring - A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016447

For further assistance, please contact the IT Service Centre at https://it.ubc.ca/got-question-about-it-products-and-support
Sep 13, 2023 - 11:51 PDT

Update - We are continuing to work on a fix for this issue.
Sep 08, 2023 - 17:16 PDT

Identified - UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Sep 08, 2023 - 17:15 PDT

Investigating - Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Sep 08, 2023 - 13:15 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC SecureLink Federation (slid) Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Under Maintenance

Faculty and Staff Email (FASmail) Under Maintenance

UBC Student Email Under Maintenance

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Buchanan Building Complex (BUCH01) Network Switch Replacement April 16, 2024 20:00 - April 17, 2024 06:00 PT Apr 16, 2024 20:00 - Apr 17, 2024 06:00 PDT

Network maintenance is being performed at the Buchanan Building Complex, involving replacement of aging network infrastructure. During this service window from April 16, 2024 20:00 - April 17, 2024 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on Apr 08, 2024 - 14:45 PDT

EduCloud Server Backup Infrastructure Maintenance April 18, 2024, 09:30 PT to May 2nd, 2024, 16:30 PT Apr 18, 2024 09:30 - May 2, 2024 16:30 PDT

The EduCloud Server backup software will undergo maintenance from April 18, 2024, 09:30 PT to May 2, 2024, 16:30 PT. During the maintenance window, requests for restores may be delayed by a few hours as we complete the upgrades in various locations. There will be no impact to virtual machine management or provisioning through the EduCloud Server Administration Portal.
Posted on Apr 09, 2024 - 14:31 PDT

Buchanan Building Complex (BUCH01) Network Switch Replacement April 18, 2024 20:00 - April 19, 2024 06:00 PT Apr 18, 2024 20:00 - Apr 19, 2024 06:00 PDT

Network maintenance is being performed at the Buchanan Building Complex, involving replacement of aging network infrastructure. During this service window from April 18, 2024 20:00 - April 19, 2024 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on Apr 08, 2024 - 14:45 PDT

Workday Scheduled Weekly Maintenance April 19 2024, 21:00 PT to April 20 2024, 01:00 PT Apr 19, 2024 21:00 - Apr 20, 2024 01:00 PDT

Please be advised that on April 19, 2024, 21:00 PT to April 20, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week
Posted on Apr 15, 2024 - 10:57 PDT

Buchanan Building Complex (BUCH01) Network Switch Replacement April 23, 2024 20:00 - April 24, 2024 06:00 PT Apr 23, 2024 20:00 - Apr 24, 2024 06:00 PDT

Network maintenance is being performed at the Buchanan Building Complex, involving replacement of aging network infrastructure. During this service window from April 23, 2024 20:00 - April 24, 2024 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on Apr 08, 2024 - 14:46 PDT

UBC Vancouver TeamShare and Home Drive Maintenance April 28, 2024, 10:00-22:00 PT Apr 28, 2024 10:00-22:00 PDT

UBC Vancouver TeamShare and Home Drive will be undergoing maintenance on April 28, 2024, 10:00-22:00 PT. No end user impact is expected during this window.
Posted on Apr 02, 2024 - 14:10 PDT

Okanagan Residence Network Maintenance April 29, 2024, 06:00-08:00 PT Apr 29, 2024 06:00-08:00 PDT

The Okanagan Residence Network will be periodically unavailable on April 29, 2024, 06:00-08:00 PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
Posted on Apr 13, 2024 - 21:04 PDT

EduCloud Vancouver (PG) Environment - Cisco UCS Manager, Fabric Interconnect, and IOM Upgrade May 4, 2024 09:00-21:00 PDT

EduCloud Server Maintenance (Vancouver) May 4, 2024, 09:00-21:00 PT
Service Bulletin Content: EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be undergoing scheduled maintenance on May 4, 2024, 09:00-21:00 PT.

No interruptions to running workloads or services are expected.
Posted on Apr 02, 2024 - 14:17 PDT

EduCloud Server Maintenance April 27, 2024, 10:00 PT to May 10, 2024, 16:00 PT May 10, 2024 10:00-16:00 PDT

The EduCloud Server environment (https://bcnet.educloud.ubc.ca) and DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be undergoing scheduled maintenance from April 27, 2024, 10:00 PT to May 10, 2024, 16:00 PT.

There are no outages expected to running virtual machines. There are no impacts to the EduCloud Server Administration Portal except during the below date:

April 27, 2024, 10:00 - 14:00 PT - Management of org and virtual machines will not be available for BCNET Kamloops orgs.
April 29, 2024, 14:00 - 18:00 PT - Management of org and virtual machines will not be available for UBC DR / HA Kamloops orgs.
May 5, 2024, 10:00 - 14:00 PT - Management of org and virtual machines will not be available for UBC and BCNET Vancouver orgs.
Posted on Apr 02, 2024 - 14:18 PDT

Past Incidents

Apr 15, 2024

ELDAP Maintenance April 08, 2024 09:00 PT to April 15, 2024 17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 09:00 PDT

Scheduled - Names will be sourced from UBC APIs which will be derived from Workday, Lifelong Learning System (LLIS), Affiliate Student Management Tool (ASMT), and Identity and Access Management (IAM).

SIS will no longer be a source for names.

Names will defer to preferred names with plain characters (unless integrations have previously requested otherwise via IRP).
Apr 2, 14:23 PDT

CAS Maintenance April 08, 2024 09:00 PT to April 15, 2024 17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 09:00 PDT

U-Pass BC - TransLink Integration with UBC April 15, 2024, 06:00-07:00 PT

Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 PDT

Scheduled - UBC IT will be performing maintenance to UBC's Identity Provider on April 15, 2024, 06:00-07:00 PT.

The maintenance will be to facilitate alignment with IRP project migration of access permission for student and admin access to the U-Pass BC - TransLink portals. No user impact is expected.
Apr 13, 21:17 PDT

Apr 14, 2024

ELDAP Maintenance April 14, 2024, 06:00-07:00 PT

Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 PDT

Scheduled - ELDAP will be undergoing maintenance on April 14, 2024, 06:00-07:00 PT
Apr 12, 14:21 PDT

Apr 13, 2024

EduCloud Server (Kamloops) & DR EduCloud Maintenance April 13, 2024, 09:00-19:00 PT

Completed - The scheduled maintenance has been completed.
Apr 13, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:00 PDT

Scheduled - Scheduled maintenance on the EduCloud Server in Kamloops (https://bcnet.educloud.ubc.ca) and DR EduCloud (https://dr.educloud.ubc.ca) will be performed on April 13, 2024, 09:00-19:00 PT.

No interruptions to running workloads or services are expected.
Apr 2, 14:15 PDT

Workday Scheduled Weekly Maintenance April 12 2024, 21:00 PT to April 13 2024, 01:00 PT

Completed - The scheduled maintenance has been completed.
Apr 13, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 PDT

Scheduled - Please be advised that on April 12, 2024, 21:00 PT to April 13, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Apr 8, 09:41 PDT

Apr 12, 2024

UBC SharePoint Maintenance April 12, 2024, 09:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 12, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 PDT

Scheduled - On April 12, 2024, 09:00-17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Apr 8, 07:10 PDT

Buchanan Building Complex (BUCH01) Network Switch Replacement April 11, 2024 20:00 - April 12, 2024 06:00 PT

Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 PDT

Scheduled - Network maintenance is being performed at the Buchanan Building Complex, involving replacement of aging network infrastructure. During this service window from April 11, 2024 20:00 - April 12, 2024 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Apr 8, 14:43 PDT

Apr 11, 2024

EduCloud Server Maintenance (UBC Okanagan) April 11, 2024, 13:00-16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 13:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted at UBC Okanagan in Kelowna will be undergoing scheduled maintenance on April 11, 2024, 13:00-16:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.
Apr 9, 14:35 PDT

Kamloops Q9 Storage Cluster Maintenance April 10, 2024, 10:00 PT to April 11, 2024, 16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:00 PDT

Scheduled - The Kamloops Q9 Isilon Storage Cluster will be undergoing maintenance from April 10, 2024, 10:00 PT to April 11, 2024, 16:00 PT. No end user impact is expected during this maintenance window.
Apr 2, 14:05 PDT

Apr 10, 2024

Educloud Server Maintenance April 10, 2024, 09:00–16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 10, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 PDT

Scheduled - We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on April 10, 2024, 09:00-16:00 PT. No outages to virtual machines or the management portal are expected.
Apr 9, 14:36 PDT

Secondary VPN Service (myvpn2.ubc.ca) Decommissioning September 27, 2023

Completed - The scheduled maintenance has been completed.
Apr 10, 15:17 PDT

Scheduled - On September 27, 2023, UBC IT will be decommissioning UBC’s secondary Virtual Private Network (VPN) service, myvpn2.ubc.ca. This service was initiated in 2020 to accommodate for increased demand of VPN when the University rapidly moved to remote teaching, learning and research due to Covid. With the increased capacity of UBC’s main VPN service (vpn.ubc.ca), and the current situation of UBC operating with in-person classes, myvpn2 is no longer required.

If you are currently using the secondary VPN, myvpn2.ubc.ca, please switch your AnyConnect client to UBC’s main VPN, myvpn.ubc.ca to continue connecting remotely. Instructions on how to connect to UBC’s main VPN can be found at https://it.ubc.ca/services/email-voice-internet/myvpn/how-access-myvpn
Sep 24, 12:19 PDT

Apr 9, 2024

U-Pass BC - TransLink Integration with UBC April 09, 2024, 22:00-23:00

Completed - The scheduled maintenance has been completed.
Apr 9, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 PDT

Scheduled - UBC IT will be performing maintenance to UBC's Identity Provider on April 09, 2024, 22:00-23:00.

The maintenance will be to facilitate alignment with IRP project migration of access permission for student and admin access to the U-Pass BC - TransLink portals.
Apr 9, 09:50 PDT

IDP/Shibboleth Maintenance April 08, 2024 06:00 PT to April 09, 2024 18:00 PT

Completed - The scheduled maintenance has been completed.
Apr 9, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 PDT

Scheduled - The calculation of UBC 'active learner / student' affiliations will switch from referencing data from SIS to UDM.

The retrieved populations are expected to be the same (SIS data is synchronized to UBC API/UDM)
Apr 2, 14:27 PDT

Canvas - Access Issues April 9, 2024 9:00 AM PT

Resolved - The enrolment fix for the 88 courses has been completed and all Canvas access disrupted this morning has been restored as of 5:00 PM PT, Tuesday April 9th.
Out of the 88 courses, 78 current courses (for the 2023W2 term) at UBCO experienced an impact, and the other 10 courses were for the upcoming 2024S term.
Thanks for your patience while we worked through the resolution of this incident.
Apr 9, 17:24 PDT

Update - The enrolment fix for the 88 courses impacted is ongoing. Affected users will gradually regain access to their courses throughout the day; however, full restoration will not take place until this evening.
Out of the 88 courses, 78 current courses (for the 2023W2 term) at UBCO experienced an impact. 10 courses are for the future 2024S term.
Another update will be provided at 6:00 PM Pacific.
Apr 9, 16:22 PDT

Update - The enrolment fix for the 88 courses impacted is ongoing. Affected users will gradually regain access to their courses throughout the day; however, full restoration will not take place until this evening.

Out of the 88 courses, 78 current courses (for the 2023W2 term) at UBCO experienced an impact.
Another update will be provided at 4:00 PM Pacific.
Apr 9, 13:32 PDT

Identified - We have identified the issue impacting the 88 courses and are actively implementing a fix.
All current courses (2023W2) impacted are at UBCO.
Affected users will gradually regain access to their courses throughout the day; however, full restoration will not take place until this evening.
Another update will be provided at 1:30 PM Pacific.
Apr 9, 11:36 PDT

Investigating - We have received reports of people losing access to their Canvas courses. Our initial investigation indicates this has impacted 88 courses.
We are continuing our investigation and will provide another update at 11:00 AM Pacific Time.
Apr 9, 10:16 PDT

Library Integrated System Voyager Retrofit Deployment April 9, 2024, 09:30-14:30 PT

Completed - The scheduled maintenance has been completed.
Apr 9, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:30 PDT

Scheduled - The Library Integrated System (Voyager) will be updated to consume data from Workday Student on April 9, 2024, 09:30-14:30 PT. There will be no expected disruption to service as a result of the rollout.
Mar 26, 13:58 PDT

Wireless Network authentication issues - April 9, 2024 10:00PT

Resolved - The issue has been resolved as of 12:15PT
Apr 9, 13:17 PDT

Update - We are continuing to investigate this issue.
Apr 9, 11:40 PDT

Investigating - UBC is currently experiencing apparent authentication issues with some wireless networks. Eduroam and ubcprivate affected at UBCV, all wireless networks at UBCO is affected. Technicians are investigating.
Apr 9, 11:24 PDT

Email delivery delays April 9, 2024 09:30 PT

Resolved - Some users may have experienced email delivery delays to/from external emails between approximately 08:00 AM – 11:30 AM PT.

UBC IT has investigated the issue and the email delays have now been resolved.
Apr 9, 12:54 PDT

[Intermittent] Network Issues affecting Remote Lab, MATLAB Licensing Server, RDS Service - March 12, 2024, 11:00 PT

Resolved - This incident has been resolved.
Apr 9, 11:38 PDT

Monitoring - We have been able to restore the network connectivity to the affected servers as of 14:00 PT.

The Remote Lab service, MATLAB Licensing Server, and Remote Desktop Server should be fully functional.

Currently, UBC IT technicians are monitoring the status to ensure no further issues.
Mar 12, 14:21 PDT

Investigating - We are currently experiencing intermittent network issues, impacting the Remote Lab service, MATLAB Licensing Server, and Remote Desktop Server.

The Remote Lab service was resolved at 13:30 PT.

The MATLAB Licensing Server, and Remote Desktop Server (RDS), are still being investigated. Users may not be able to obtain MATLAB licenses, or connect to the RDS Service, during this time.

UBC IT technicians are currently investigating the issue.
Mar 12, 13:49 PDT

Update Your Zoom Client by February 23

Resolved - This incident has been resolved.
Apr 9, 11:38 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 16:20 PST

Identified - Dear UBC Licensed Zoom User,

Zoom recently posted a security bulletin regarding a critical vulnerability in their Zoom Desktop Client for Windows. As such, we are asking users to update their clients to the latest version.

Additionally, to align with Information Security Standard M5 “Vulnerability Management,” a mandatory minimum client version of 5.16.5 will be implemented on all UBC licensed Zoom accounts on February 23, 2024. This mandatory minimum client version will apply to all platforms, including Windows, macOS, Linux, iOS and Android.

After February 23, if you are running a client version older than 5.16.5, you will be asked to update the next time you log in to the Zoom client or the next time that you attempt to join a meeting or webinar if you are already logged in. The update must be completed before you can join.

To avoid disruptions, we strongly recommend updating your mobile and desktop clients to the mandatory minimum version prior to February 23. If you receive a prompt to update via the client prior to February 23, please proceed. Please note that the mandatory minimum version requirement will not be enforced on Zoom users external to UBC that are joining your meeting or webinar.

Instructions on how to update your client(s) are available here:
hxxps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060716

Instructions on how to check your current version are available here:
hxxps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063656

Details on the vulnerability are available here:
hxxps://www.zoom.com/en/trust/security-bulletin/ZSB-24008/

Learn more about Information Security Standard M5 here:
hxxps://cio.ubc.ca/information-security-standards/M5

If you are not able to upgrade your mobile and desktop clients to the mandatory minimum version in time, you can join a meeting or webinar via a web browser by visiting hxxps://ubc.zoom.us/join and enter the meeting ID and passcode.

If you require further assistance with updating your client, please contact the UBC IT Service Centre: hxxps://it.ubc.ca/helpdesk
Feb 16, 16:19 PST

UBC IT Network Maintenance April 8, 2024, 21:00 to April 9th, 07:00 PT

Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 PDT

Scheduled - UBC IT will be performing a network maintenance on the UBC Vancouver Campus on April 8, 2024, 21:00 to April 9th, 07:00 PT.

There will be no impact to users as we have redundancy in place.
Apr 8, 13:09 PDT

U-Pass BC - TransLink Integration with UBC April 09, 2024, 06:00-07:00

Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 PDT

Scheduled - UBC IT will be performing maintenance to UBC's Identity Provider on April 09, 2024, 06:00-07:00 .

The maintenance will be to facilitate alignment with IRP project migration of access permission for student and admin access to the U-Pass BC - TransLink portals.
Apr 4, 09:02 PDT

Apr 8, 2024

UBC wireless service disruption – Wireless disruptions affecting all campuses

Resolved - This incident has been resolved.
Apr 8, 15:42 PDT

Update - Technicians have confirmed services have been restored and will continue to monitor throughout the remainder of the day.
Apr 8, 11:50 PDT

Monitoring - Technicians have taken action on the problem cause and are now monitoring the restoration of services. An update will be available in 30mins – 11:30 PT.
Apr 8, 11:01 PDT

Update - We are observing that wireless issues are now impacting the point grey campus as well as Okanagan campus and remote sites. Technicians are working on resolution.
Apr 8, 10:19 PDT

Identified - Technicians have identified the cause and continue to work on resolving the issue. We will post a progress update in 30mins – 10:30 PT.
Apr 8, 10:09 PDT

Investigating - UBCVisitor and Eduroam services are currently experiencing a service disruption at the Okanagan campus and remote teaching sites, including teaching hospitals. Technicians are working to resolve the issue. A status update will be provided at 10:00 PT.
Apr 8, 09:38 PDT

TeamShare and Home Drive Maintenance April 8, 2024, 10:00-13:00 PT

Completed - The scheduled maintenance has been completed.
Apr 8, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 10:00 PDT

Scheduled - TeamShare and Home Drive will be undergoing maintenance on April 8, 2024, 10:00-13:00 PT. No end user impact is expected during this window.
Apr 2, 14:01 PDT

Apr 7, 2024

AccessUBC Update for IRP Student April 5, 2024, 10:00 PT to April 7, 2024 16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 7, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 10:00 PDT

Scheduled - AccessUBC and Sponsored Guest web application will be undergoing IRP Student functionality updates on April 5, 2024, 10:00 PT to April 7, 2024 16:00 PT.

There will be no service interruption for users for the duration of the maintenance with the exception of April 5, 2024, 10:00-10:30 PT where users may be prompted for re-authentication to AccessUBC.
Mar 12, 15:22 PDT

UBC IT Network Maintenance Core Switch Upgrade April 7, 2024, 07:00-13:00 PT

Completed - The scheduled maintenance has been completed.
Apr 7, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:00 PDT

Scheduled - UBC IT will be performing a switch upgrade on the UBC Vancouver Campus on April 7, 2024, 07:00-13:00 PT.
Mar 26, 13:56 PDT

Apr 6, 2024

IDP/Shibboleth MFA Maintenance April 06, 2024 06:00-09:00 PT

Completed - The scheduled maintenance has been completed.
Apr 6, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 06:00 PDT

Scheduled - Users residing in OFAC are not able to access Duo MFA due to US Office of Foreign Assets Control (OFAC): https://ofac.treasury.gov/; list of OFAC countries: https://ofac.treasury.gov/sanctions-programs-and-country-information

The change will allow MFA Duo bypass for 'matriculated only' students to applicant facing services: SITS eVision, UBC Identity Broker (idb0), UBC Graduate Student Community

UBC Identity Broker (idb0) applications are: UBC Housing, Applicant Service Centre (ASC), CWL Upgrader, UNI CRM, Science One, VidCruiter
Apr 2, 14:26 PDT

Apr 5, 2024

Integration Enablement Centre (IEC) – PHUB Data updates on April 05, 2024 from 11:00-18:00 PT

Completed - The scheduled maintenance has been completed.
Apr 5, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 PDT

Scheduled - No impact to end users.

Reason for maintenance - hotfix (data updates):

Person-Hub (PHUB) v2 Database data change
Generation of ASMT SP PUIDs and Loading UPASS GUIDs
Release Plan: https://confluence.it.ubc.ca/x/f6-JEw

This is foundational work for L2 launch preparations.
Apr 4, 13:01 PDT

Campus Wide Login (CWL) Web Service Updates for IRP Student April 5, 2024, 08:00-12:00 PT

Completed - The scheduled maintenance has been completed.
Apr 5, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 08:00 PDT

Scheduled - The Campus Wide Login (CWL) Web Services will be undergoing IRP Student functionality updates on April 5, 2024, 08:00-12:00 PT.

An active session of CWL myAccount, CWL SignUp, and CWL Admin web applications may be interrupted requiring a restart of the browser.
Mar 12, 15:12 PDT

Apr 4, 2024

UBC Okanagan Wireless Network Issues - March 31, 2024

Resolved - This incident has been resolved.
Apr 4, 15:06 PDT

Monitoring - Users of the UBC Okanagan wireless network may have experienced issues connecting from March 31 at 18:50 to April 2 at 08:50. The issue has been identified and a workaround has been put in place. An update will be posted when this issue has been resolved.
Apr 2, 09:03 PDT

Canvas Maintenance April 4, 2024, 01:05-03:05 PT

Completed - The scheduled maintenance has been completed.
Apr 4, 03:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:15 PDT

Scheduled - There will be a scheduled Canvas maintenance on April 4, 2024, 01:05-03:05 PT. We expect Canvas to be unavailable for 5 minutes but the full duration of the window may be utilized if needed.

Please email LT.Hub@ubc.ca if you have any questions or concerns. We apologize for any inconvenience this may cause.
Mar 27, 04:13 PDT

Apr 3, 2024

UBC Identity Broker Maintenance April 3, 2024 21:00-22:00 PT

Completed - The scheduled maintenance has been completed.
Apr 3, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 21:00 PDT

Scheduled - UBC Identity Broker will be undergoing maintenance on April 3, 2024 21:00-22:00 PT.

Users will be able to continue to access services integrated to the UBC Identity Broker: ASC, Housing, CWLU, Vidcruiter, UNI CRM, ScienceOne. Users will be able to continue to create CWL accounts via CWL Account Upgrader, SecureLink.
Apr 3, 17:57 PDT

Okanagan Campus Wireless Network Maintenance April 3rd, 2024 05:00 - 06:00 PT

Completed - The scheduled maintenance has been completed.
Apr 3, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 05:00 PDT

Scheduled - Wireless network maintenance at the Okanagan Campus will occur on Wednesday April 3rd at 05:00 PT to 06:00 PT. Some wireless clients, at the Okanagan campus may experience a service disruption while maintenance takes place.
Apr 2, 14:31 PDT

Apr 2, 2024

Integration Enablement Centre APPIAN (BPMS) Cloud Platform Maintenance on 02 Apr 2024, 18:00 - 20:00 PT

Completed - The scheduled maintenance has been completed.
Apr 2, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 18:00 PDT

Scheduled - The Appian UBC Appian PRD site will be offline to be upgraded to the version 24.1 during this maintenance window.

There will be a service interruption of up to 2 hours during the maintenance window while the cloud site is upgraded.

All BPMS Applications will auto-recover after reboot.

Impacted applications:

Scheduling Applications:
Special Topics and Variable Credit (STVC)
Standard Time Table (STTM)
Final Grade Submission (AOC)
Official Documents (ODMT)
Student Direct Stream (SDS)
Document Viewer (DOCV)
Apr 2, 14:03 PDT

EduCloud Server Management Portal Maintenance April 2, 2024, 10:00–16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 2, 16:00 PDT

Update - Due to unforeseen circumstances, the maintenance has been extended to 16:00 PT.
Apr 2, 11:18 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 10:00 PDT

Scheduled - The EduCloud Server Maintenance Portal (bcnet.educloud.ubc.ca) will undergo maintenance on April 2, 2024, 10:00–12:00 PT. There will be a brief web portal service interruption during this maintenance window.
Mar 26, 13:54 PDT

Apr 1, 2024

Crowdmark Scheduled Maintenance - April 1, 2024 04:00-05:00 PT

Completed - The scheduled maintenance has been completed.
Apr 1, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 PDT

Scheduled - Crowdmark will be unavailable for scheduled maintenance on Monday, April 1, 2024 4:00-5:00 PT. Please contact LT.Hub@ubc.ca if you have any questions.
Mar 21, 10:15 PDT