Intermittent connectivity issues with WebCT Vista September 7, 2011 17:00

We are currently experiencing access issues with the WebCT Vista applications. Technicians are investigating the cause of the issue. Estimated time of recovery is 18:30. We will update this message upon receiving new information. We apologize for the inconvenience of this event.

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Intermittent access issues with UBC-IT Download site

Please be advised that the E-Academy service that is associated with UBC-IT’s software download site http://download.ubc.ca is experiencing unusually high loads at times throughout the first days of term. As a result, performance issues and occasional timeouts have been affecting the service. UBC –IT is monitoring the situation and will continue to do so. We […]

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FASmail – IMAP/POP Outgoing Mail Delivery Rejections/Delays – September 1, 2011

Please be advised that FASmail clients sending mail through smtp.mail.ubc.ca on September 1, 2011 may have received a 5.3.1 – Insufficient Resources error, or delays in mail delivery. The issue has now been corrected. Previously sent messages may have been queued on the FASmail servers, and will be delivered to intended recipients shortly. Technicians are […]

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FASmail HUB02P server reboot September 1, 2011 14:30 -15:00

We will restart FASmail HUB02p server to resolve some technical issues. Mail flow will be handled by HUB01P on the Load Balancer level, and FASmail will not be impacted by this change.

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Drupal Web Hosting database maintenance August 31, 2011 22:00 – 22:15

Maintenance will be performed on the UBC IT Drupal hosting platform’s database server on Wednesday, August 31 from 22:00-22:15. Websites hosted on this platform may not be available for a few minutes within this maintenance window.

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Forefront Identity Manager Maintenance – August 31, 2011 16:30 – 17:30

On Wednesday August 31, 2011 between 16:30-17:30, maintenance will be performed on Forefront Identity Manager servers. During the maintenance window, users will not be able to create new EAD accounts, but requests will be queued. No EAD outage is expected.

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BCNET Vancouver Router Maintenance August 29 2011 06:00–07:00

BCNET Vancouver Router Maintenance August 29/11 From: 06:00 Monday, August 29, 2011 To: 07:00 Monday, August 29, 2011 Reason: This maintenance window is to complete repairs from the router incident of August 23. Effects: No network services are expected to be impacted during this maintenance. Contact: Please contact the BCNET Network Operations Centre at 604-822-1348 […]

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UBC FASmail Service Maintenance August 28, 2011 06:00 – 09:00

On August 28, 2011 between 06:00 and 09:00, UBC IT will perform system maintenance on UBC FASmail servers. Services will be unavailable as noted below: FASmail users will experience a 5 minute loss of service during a server reboot. All incoming messages will be queued and delivered when the Exchange service is restored. Anyone using […]

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UBC Exchange 2007 and Mercury Service Maintenance August 28, 2011 06:00 – 9:00

On August 28th, 2011, UBC IT will perform system maintenance on UBC Exchange 2007 and Mercury servers. Services will be unavailable as noted below: 06:00 – 09:00: The Blackberry service will experience an 1 hour loss of service. Mail sent/received within this period will be delayed. UBC Exchange 2007 accounts on will experience a 5 […]

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UBCIT myVPN Maintenance August 28, 2011 07:00-10:00

UBC IT will be performing software upgrades to the myVPN service between 07:00 and 10:00 on Sunday, August 28th, 2011. There will be service interruptions while maintenance is underway. Once the upgrades are complete, clients connecting to myVPN will be prompted to download the client software update. Please visit myVPN for more information on this […]

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