Sophos Antivirus Upgrades – December 21, 2012 12:00 PT to December 24, 2012 23:45 PT

UBC IT will be providing the latest versions of Sophos Antivirus for Windows (version 10.2) and Linux (version 9) on December 21, 2012 beginning at 12:00 PT. All computers currently running the UBC IT provided Sophos Antivirus will be automatically upgraded to the latest versions. A reboot of your computer after the upgrade may be […]

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RISe System Maintenance December 22, 2012 02:00 – December 24, 2012 05:00 PT

RISe will not be available on Saturday December 22, 2012 from 02:00 to Monday December 24, 2012 05:00 PT due to the system upgrade. During this outage window, access to RISe modules, updates to researcher and user profiles will be unavailable.

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CTConnect3 Maintenance December 20, 2012 11:00-13:00 PT

On December 20, 2012 between 11:00 and 13:00 PT, the provisioning system for the Connect Learning Management System, CTConnect3, will be unavailable due to upgrades. The processing of SIS events (course creations, student add/drops) into Connect will be queued

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Resolved – UBC Power outage – Tuesday December 18, 2012 16:30 PDT

Power has been fully restored to all buildings. Network connectivity has also been restored to all buildings. If you continue to experience any network connectivity issues, please contact the UBC IT Help Desk at 604.822.2008. Thank you for your patience during this outage.

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Online undergraduate admissions hot fix to resolve load issue on December 20, 2012 03:00 – 03:30 PDT

A java code hot fix will be moved to SIS production environment to mitigate the risk of further outages associated with Undergraduate Online Admissions System. The fix will be introduce during our regular application cycling procedure at 3am PDT. If you experience any issues outside of this change window, please contact sis.support@ubc.ca

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Sauder Virtual Service Outage – 21 December RESOLVED 17.20 PST

The issue affecting the Sauder VSS servers has now been resolved and functionality restored as of 5.20 pm PT.

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Resolved – ResNet connectivity issues reported in Thunderbird Residence, December 19, 2012 08:05 PDT

We are receiving reports from several users with ResNet connectivity issues. This is currently reported on the 3000-4000 room block of the residence. Technicians has been dispatched to investigate the issue. We appreciate your patience as we work towards a solution. **Technicians have resolved Connectivity issue** 08:05 PDT

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Power bumps on campus Wednesday, December 19, 2012

We are still experiencing sporadic power outages and power bumps across campus, which may potentially impact network services. If you experience any network connectivity issues, please contact the UBC IT Help Desk at 604.822.2008.

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Resolved – ResNet issue in Thunderbird Residence, December 19, 2012 14:16 PDT

We are receiving reports of ResNet connectivity issues in the Thunderbird Residence. The issue appears to be affecting the 3-4000 block of the rooms. Technicians are currently investigating the issue. We thank you for your patience as we work towards a solution. **Connectivity issue has been resolved.

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Resolved – VDI Critical Maintenance: Saturday, December 15, 2012 07:00 – 09:00

UBC IT will be performing critical maintenance operations to our VDI system on Saturday December 15, 2012 7AM to 9AM. We apologize for the short notice. Our vendor has notified us of a critical security issue that must be addressed immediately. If you are a user of this service, please log out of your VDI […]

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