FASmail Email Connection problems โ€“ April 17, 2013 – 17:00 PM PDT

We have received a few reports of users experiencing occasional connectivity issues with Outlook when connecting to the Exchange server. This issue is currently being investigated by our technicians. If you are currently experiencing similar issues, please contact us at 604-822-2008 or submit a webform at http://www.it.ubc.ca/contact/helpdesk.html.

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**RESOLVED**FASmail Email Connection problems โ€“ April 16, 2013 – 15:00 PM PDT

Please be advised that the reported issue with FASmail Outlook connections have now been resolved. If you are having further issues, please report them to the Helpdesk at 604-822-2008.

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Outlook Issues with FASmail- April 16, 2013 – 10:32 AM PDT

We are currently experiencing issues with Outlook slowing down or crashing when connecting to the Exchange server. This issue is currently being investigated by our technicians. If you are currently experiencing similar issues, please contact us at 604-822-2008 or submit a webform at http://www.it.ubc.ca/contact/helpdesk.html.

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**RESOLVED**FASmail Email Delivery problems โ€“ April 15, 2013 – 5:58 PM PDT

Please be advised that the reported issues with mail delivery have now been resolved. Queued messages will be delivered automatically and there is no need for further action..

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Analog Telephone Service Migration April 15, 2013 17:00 – 22:00 PT

UBC IT will be migrating 120 analog telephone services on the Henry Angus PBX to Cisco Voice Gateways on April 15, 2013 from 17:00 to 22:00. Voice Administrators affected by this change will be directly notified. The users being migrated will experience a 1.5 minute loss of dial-tone as their phone is moved. Outbound calling […]

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Student CWL Account Creation Issue – April 12, 2013 13:35 RESOLVED

The Student CWL account creation issue has been resolved as of 13:35.

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CWL Database Issue Affecting All CWL Services – Apr 12, 2013 13:35 RESOLVED

The CWL authentication issue has been resolved as of 13:00.

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CWL Database Issue Affecting All CWL Services – Apr 12, 2013 12:35 UPDATE

Users should be able to log into services using CWL authentication. There are still issues with creating, updating, or changing the password to CWL accounts. Technicians are still working to resolve this issue. There is no estimated time to resolution.

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CWL Database Issue Affecting All CWL Services – Apr 12, 2013 12:00

We are currently experiencing an issue with the CWL datatbase. All services requiring CWL login are affected. Our Database Team is investigating.

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Student CWL Account Creation Issue – April 12, 2013 11:20

Students creating CWL accounts through the CWL Sign Up page are experiencing issues. Please use the alternative CWL account sign up option by logging into the Student Services Centre (www.students.ubc.ca/ssc) using the UBC student number and SSC PIN. Technicians are working to resolve the issue. There is no estimated time to resolution.

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