Websites & Applications

SERA Reporting dashboard refresh September 27, 2018 16:00 – 17:30 PT

The SERA reporting system will be down on September 27, 2018 from 16:00 – 17:30 PT to apply the new tuition allocation rules.

Student and Alumni Email Sign Up Website Maintenance September 20, 2018 20:00 – 20:15 PT

The Student and Alumni Email Sign Up website (https://id.ubc.ca) will be undergoing maintenance on September 20, 2018 between 20:00 and 20:15 PT. This website will not be available for the creation, deletion or updates of Student and Alumni email aliases. Existing aliases will continue to work during this maintenance window and access to the Student […]

eSirius (Animal Care) application update September 19, 2018 17:30 – 20:30 PT

The eSirius (Animal Care) application will be unavailable from September 19, 17:30 to 20:30 PT due to required update. If you have any questions please contact Academic Systems at sis.support@ubc.ca.

Issues with Multiple web sites – September 18, 2018 09.00 – 09.20 PT

There were issues with the following websites from 09.00 PT to 09.20 PT.  All websites are accessible again. activehealth.ubc.ca apsc.ubc.ca aril-register.ca grex.ubc.ca historyproject.allard.ubc.ca integrated-renewal.ubc.ca languagesciences.ubc.ca learningspaces.ubc.ca nanomedicine.ubc.ca ors.ubc.ca www.rise.ubc.ca scarp.ubc.ca vancouversummerprogram.ubc.ca wellbeing.ubc.ca  

RESOLVED – CWL Authentication Issue – September 6, 2018 17:00 PT

17:00 PT All web authentication services have now been confirmed to be stable and are fully operational.  If you would like to receive a more detailed account of activities performed and the analysis that we are currently conducting, please refer to the Cybersecurity Confidential Communications website (https://cc.cybersecurity.ubc.ca/).  You will need to sign in with your […]

RESOLVED – Office 365 Licensing Issues – September 5, 2018 15:22 PT

15:22  PT The issues with generating new licenses of Office 365 has been resolved as of 15:22 PT September 5th, 2018. 15:11 PT We are currently experiencing issues with generating new licenses for Office 365.  Students who check out their Office 365 purchase at download.ubc.ca will not be given their Office 365 login information, and […]

RESOLVED – CWL Authentication Issue – September 5, 2018 11:01 PT

September 5th, 2018 15:30 PT – All web authentication services have now been confirmed to be stable and are fully operational.  If you would like to receive a more detailed account of activities performed and the analysis that we are currently conducting, please refer to the Cybersecurity Confidential Communications website (hxxps://cc.cybersecurity.ubc.ca/).  You will need to sign […]

account.you.ubc.ca and Ask Me @ UBC Form Maintenance August 31, 2018 18:00 – 22:00 PT

account.you.ubc.ca and Ask Me @ UBC Form will be unavailable due to maintenance on August 31, 2018 between 18:00 and 22:00 PT. If you have any questions, please contact Academic Systems at sis.support@ubc.ca.

RESOLVED – UBC Software Downloads inaccessible – August 29, 2018 13:54 PT

15:05 PT The issue has been resolved and the website is now accessible. 13:54 PT Our technicians are continuing to investigate the issue. 10:49 PT The UBC Software Downloads website at https://download.ubc.ca is currently inaccessible. We are aware of the issue and our technicians are investigating.

Patch Management (patch.it.ubc.ca) Service Maintenance – August 29, 2018 10:00 – 11:00 PT

The Patch Management service will be undergoing maintenance on August 29, 2018 10:00 – 11:00 PT. Administrators will not be able to access the management portal (patch.it.ubc.ca) during this time.