Websites & Applications

Zoom Outage July 4 – 5, 2020 – Transition to Canadian Hosting

On the weekend of July 4th and 5th, 2020, UBC’s Zoom account will be transitioned from US-based hosting to Canadian-based hosting. During this maintenance window, UBC’s Zoom service will be unavailable and you will not be able to log in to your account or host meetings. Additionally, all users whose account is pending activation at […]

Web Services Hosting Platform Maintenance June 18, 2020, 22:00 PT to June 19, 2020, 02:00 PT

Web Services’ vendor, Platform.sh, will be performing platform maintenance from June 18, 2020, 22:00 PT to June 19, 2020, 02:00PT to upgrade the Object Storage Devices that runs the region. All projects and environments will continue to function during the maintenance; however, at one point, you may experience slower performance. The list of sites affected […]

ServiceNow Data Access Request Framework Release June 17, 2020, 09:00-16:00 PT

The Data Access Framework is a new process for requesting access to university data. This release will enable UBC employees to access this new process through the ServiceNow Self-Service Portal (https://it.ubc.ca/selfservice). No downtime or service disruption is expected for this change.

RESOLVED: Campus-wide network outage – June 15, 2020, 22:50 PT

Service has been restored. The root cause has been identified and corrective measures have been put in place. UPDATE: Campus-wide network outage – June 15, 2020, 19:50 PT Service has been restored – services should be accessible. Technicians are continuing to investigate and troubleshoot the root cause of the issue. UPDATE: Campus-wide network outage – […]

RESOLVED: SharePoint Access Issues June 15, 2020, 09:15 PT

Update June 15, 2020, 10:44 PT: We have received confirmation that the service was restored as of 09:37 PT. Update June 15, 2020, 09:28 PT: We have received reports that SharePoint is currently inaccessible. This includes sites ending in share.ubc.ca and shareit.it.ubc.ca. The SharePoint team is aware of the issue and are investigating.

Library logins (access.library.ubc.ca) Upgrade June 13, 2020, 22:00-23:30 PT

A database server supporting logins to Library services including LOCR (Course Reserves) will be upgraded between 22:00 and 23:30 on June 13, 2020. There may be periods when the service is inaccessible.

Pinnacle Billing System Upgrade and Maintenance June 8, 2020, 08:00 PT to June 12, 2020, 17:00 PT

The Pinnacle telecommunications billing site will be undergoing maintenance from June 8, 2020, 08:00 PT to June 12, 2020, 17:00 PT. During the upgrade window, access to the Pinnacle Billing System will be restricted and users will be unable to submit service requests for moves, adds, changes, and disconnects. If you have any urgent requests […]

ServiceNow Upgrade June 11, 2020, 21:00-23:59 PT

ServiceNow will be undergoing a version upgrade on June 11, 2020, 21:00-23:59 PT. There is no expected downtime associated with this change.

Production Enterprise Message Queue (ActiveMQ) Maintenance June 9, 2020, 06:00-08:00 PT

The Production Enterprise Message Queue service will be undergoing maintenance on June 9, 2020, from 06:00-08:00 PT. No impact to users is expected.

Library Open Collections / Search and Indexing Enhancement June 8, 2020, 11:00 – 13:00 PT

Library Open Collections will be upgraded on Monday June 8th, 2020 11:00 – 13:00 PT. There is no expected downtime. It is recommended that users clear their browser cache after the upgrade.