Voice Services

Update : UBC voice mail intermittent issues – February 17, 2012 17:25

The intermittent voice mail issues were resolved as of 4:15 Friday. Staff or Faculty experiencing further problems accessing voice mail should contact the IT Service Centre at Help Desk Contact Form

Issues with Exchange Unified Messaging Voice Mail February 17, 2012 14:20 RESOLVED

We experienced a problem with the external Call Manager, which caused some problems for Unified Messaging Voicemail users. The service is now restored. We are still investigating the root cause.

Issues with Exchange Unified Messaging Voice Mail February 17, 2012 13:27

People using Exchange 2010 voice mail are having issues accessing their voicemail this afternoon. UBC IT is currently investigating the problem, there is currently no estimated time of resolution.

Voice Mail Maintenance February 16, 2012 12:30 – 13:00

UBC IT will be performing voice mail maintenance on February 16, 2012 from 12:30 to 13:00. No outages or service impacts are expected.

Issues with Exchange Unified Messaging Voice Mail February 7, 2012 17:00 UPDATE

The Unified Messaging Voice Mail issue has been resolved as at 5pm.

Issues with Exchange Unified Messaging Voice Mail Feb 7, 9:02am ONGOING

Some people with Exchange 2010 Unified Messaging voice mail are having issues accessing their voicemail this morning. UBC IT is currently investigating the problem, there is currently no estimated time of resolution. UPDATE 12:11 PM: UBC IT Voice team are currently working on resolving this issue, however no time of resolution is available yet. If […]

Hospital PBX Maintenance January 24, 2012 22:00 – January 25, 2012 04:00

UBC IT will be performing maintenance on the UBC Hospital PBX power supply on January 24, 2012 from 22:00 to 04:00. No outages or service impacts are expected.

UBC VoIP Maintenance October 29, 2011 23:00 to October 30, 2011 02:00

UBC IT will be performing maintenance on the UBC VoIP telephone system from October 29, 2011 at 23:00 to October 30, 2011 02:00. A 30 minute VoIP service outage may occur during this window. If a VoIP outage occurs, it will not be possible to place or receive calls on VoIP (Cisco) phones.

VoIP call issues in Buchanan Block C October 24, 2011 – RESOLVED

The issues affecting VOIP phones in Buchannan C have now been resolved, as of 12.15 pm.

VoIP call issues in Buchanan Block C October 24, 2011.

Due to VoIP issues starting approximately 9:00 this morning, users on the 1st and 2nd floor of Buchanan Block C may be unable to send and receive calls. Technicians are currently investigating the cause of this issue.