Voice Services

UBC VoIP (Cisco) Phone Service Maintenance February 18, 2012 07:00 – 12:00 – CANCELLED

UBC IT will be performing maintenance on the VoIP (Cisco) phone system from 07:00 to 12:00 on February 18, 2012. No services outages or impacts are expected.

UBC voice mail intermittent issues as of 3:00PM Friday February 17, 2012

Earlier today we experienced issues with the UBC voice infrastructure which impacted our voice mail system. These issues were resolved around 2:20PM. Around 3:00PM today we again began receiving reports of sporadic issues with voice mail. Symptoms include intermittent problems contacting the voice mail system when leaving messages or attempting to retrieve messages. Our staff […]

Update : UBC voice mail intermittent issues – February 17, 2012 17:25

The intermittent voice mail issues were resolved as of 4:15 Friday. Staff or Faculty experiencing further problems accessing voice mail should contact the IT Service Centre at Help Desk Contact Form

Issues with Exchange Unified Messaging Voice Mail February 17, 2012 14:20 RESOLVED

We experienced a problem with the external Call Manager, which caused some problems for Unified Messaging Voicemail users. The service is now restored. We are still investigating the root cause.

Issues with Exchange Unified Messaging Voice Mail February 17, 2012 13:27

People using Exchange 2010 voice mail are having issues accessing their voicemail this afternoon. UBC IT is currently investigating the problem, there is currently no estimated time of resolution.

Voice Mail Maintenance February 16, 2012 12:30 – 13:00

UBC IT will be performing voice mail maintenance on February 16, 2012 from 12:30 to 13:00. No outages or service impacts are expected.

Issues with Exchange Unified Messaging Voice Mail February 7, 2012 17:00 UPDATE

The Unified Messaging Voice Mail issue has been resolved as at 5pm.

Issues with Exchange Unified Messaging Voice Mail Feb 7, 9:02am ONGOING

Some people with Exchange 2010 Unified Messaging voice mail are having issues accessing their voicemail this morning. UBC IT is currently investigating the problem, there is currently no estimated time of resolution. UPDATE 12:11 PM: UBC IT Voice team are currently working on resolving this issue, however no time of resolution is available yet. If […]

Hospital PBX Maintenance January 24, 2012 22:00 – January 25, 2012 04:00

UBC IT will be performing maintenance on the UBC Hospital PBX power supply on January 24, 2012 from 22:00 to 04:00. No outages or service impacts are expected.

UBC VoIP Maintenance October 29, 2011 23:00 to October 30, 2011 02:00

UBC IT will be performing maintenance on the UBC VoIP telephone system from October 29, 2011 at 23:00 to October 30, 2011 02:00. A 30 minute VoIP service outage may occur during this window. If a VoIP outage occurs, it will not be possible to place or receive calls on VoIP (Cisco) phones.