Voice Services

UBC VoIP Phone Service Maintenance August 6, 2011 06:00 – August 7, 2011 16:00 Cancelled

UBC IT will be performing maintenance on the VoIP phone system from August 6, 2011 06:00 to August 7, 2011 16:00. During this window, we anticipate that VoIP service outages will occur from 06:00 to 07:00 on August 6th, and at approximately 10:00 on August 6th. If you have a Cisco VoIP phone, you will […]

Exchange 2010 UM Voice Mail Maintenance July 19, 2011 12:30-12:45

This maintenance is to address the timeout length for people listening to messages on Exchange 2010 Voice Mail. The current duration is 30 minutes, the new duration will be 60 minutes. There will be no outages resulting from this change. Customers will not be affected. If you have any questions please contact Voice Services at […]

Update Angus VoIP Issue Resolved July 11, 2011 13:00

Service has been restored.

Update Angus VoIP Down July 11, 2011 12:40

44 VoIP phones are currently down in Henry Angus due to a switch hardware issue. Estimated resolution time is unknown at this time.

Cable Damage Affecting South Campus Phones Jun 29, 2011 13:00 – 15:30

Due to cable damage, almost all of the phones in South Campus were down for about 50 minutes. The cable has been repaired and voice services have been restored as of 15:30.

Update : Long Distance Dialing from Buchanan PBX – Friday June 03, 2011 12:40

The issue with placing Long Distance calls from phones served through Buchanan PBX has been resolved.

Long Distance Dialing from Buchanan PBX – Friday June 03, 2011 09:40

It is currently not possible to make Long Distance calls from phones served through Buchanan PBX. Local Calls and on-campus calls are not affected. Exact cause of the trouble is not yet known. Time to resolution is unknown.

UBC-TELUS-SHAW Phone Interconnect Issue May 20, 2011 10:30

It is currently not possible to dial non-UBC phone numbers hosted by SHAW. TELUS has reported that there is a system-wide interconnect problem currently between SHAW and TELUS, and they are investigating. Time to resolution is unknown.

Voice System (Angus PBX) Issue May 17, 2011 19:40

The Voice System (Angus PBX) Issue has been resolved as of 7:40 pm on May 17, 2011.

Voice System Maintenance May 16, 2011 23:15-23:45

UBC IT will be performing maintenance on the Angus PBX from 23:15 to 23:45 on May 16, 2011. In order to resolve a system stability problem, a reboot of the switch is required. All telephone services hosted on the Angus PBX will be unavailable for 5 minutes during the change window, while the switch restarts.