Voice Services

Contact Centre Maintenance, March 28, 2011 18:00-21:00

UBC IT will be performing maintenance on the Contact Centre environment on March 28, 2011 from 18:00 – 21:00. Contact Centre will be unavailable for 30-60 minutes during this period, but no customer impact is expected. Call processing and treatments will be managed by backup systems.

Buchanan PBX Maintenance February 3, 2011 18:00-18:30

UBC IT will be performing maintenance on the Buchanan PBX, which will result in a 2 minute partial outage during the change window. During this period of time, established calls (calls in-progress) will not be interrupted. However, new calls will not be established. Please note this will impact all phone services hosted on the Buchanan […]

Phone System Maintenance (Cisco VoIP) January 21, 2011 17:00-18:00

UBC IT will be performing upgrades to the University’s Cisco VoIP infrastructure during this change window, which supports the phone system. No outages or service impacts are anticipated.

HA PBX issue resolved January 17, 2011 20:45

The HA PBX issue has been resolved as of 20:45 Jan 17, 2011. All 60 analog phones are back in operation.

HA PBX issue affecting 60 telephones January 17, 2011 17:00

Currently there is an issue with the Henry Angus PBX causing approximately 60 analog telephones to be unavailable. Technical staff have been contacted and will have full service restored as soon as possible.