Voice Services

VGH City Square Offices Network Maintenance Jan 19, 2019 22:00 PT to Jan 24, 2019 22:00 PT

PHSA is performing multiple network maintenance at the Vancouver General Hospital: – Sunday, January 20th, 10:00 p.m. to Monday, January 21st, 4:00 a.m. – Monday, January 21st, 10:00 p.m. to Tuesday, January 22nd, 4:00 a.m. – Tuesday, January 22nd, 10:00 p.m. to Wednesday, January 23rd, 4:00 a.m. – Wednesday, January 23rd, 10:00 p.m. to Thursday, […]

UBC Vancouver VoIP Phone Service Maintenance January 23, 2019, 17:00-21:00 PT

There will be a VoIP hardware maintenance period on January 23, 2019 from 17:00 to 21:00 PT. No service impact is expected during this maintenance period.

ToolVox Service Maintenance January 16, 2019, 14:00-16:00 PT

On January 16, 2019, between 14:00 and 16:00 PT, the ToolVox service will be undergoing maintenance. As a result, the ToolVox service will not be available during this maintenance window.

UBC Vancouver VoIP Phone Service Maintenance January 16, 2019, 17:00-21:00 PT

There will be a VoIP hardware maintenance period on January 16, 2019, from 17:00 to 21:00 PT. No service impact is expected during this maintenance period.

Contact Centre Callers Menu Outage December 25, 2018 07:00 – December 27, 2018 07:30 PT

UBC Vancouver Contact Centre callers menu messaging was unavailable from December 25, 2018 07:00 to December 27, 2018 at 07:30 PT. During this window, callers to any closed Contact Centre would not have heard the closed holiday message greetings. Workarounds were put in place for the open Contact Centres. Service was restored on December 27th […]

UBC Vancouver Voicemail Maintenance December 20, 2018, 07:30-08:00 PT

The UBC Vancouver Voicemail service will be undergoing maintenance on December 20, 2018 from 07:30-08:00 PT. No service impact is expected as a result of this change.

RESOLVED: Fast busy when dialing voicemail or a callers’ menu at UBCV campus December 4, 2018

This morning for about 15 minutes callers received a fast busy when dialing voicemail or a callers’ menu. This issue has been resolved.

Contact Centre Maintenance November 23, 2018, 21:00-21:30 PT

On November 23, 2018 from 21:00-21:30 PT, the Contact Centre service will be undergoing maintenance. No outage or phone service impact is expected as a result of this change.

UBC Hospital (Vancouver Campus) Voice Service Maintenance November 21, 2018, 22:00 PT to November 22, 2018, 01:00 PT

The UBC Hospital Voice Service for the Vancouver campus will be undergoing maintenance to update the telephone switch firmware to current levels as recommended by the vendor. From November 21, 2018, 22:00 PT to November 22, 2018, 01:00 PT, there will be intermittent analog telephone service outages primarily at the UBC Hospital, predicted to last […]

Contact Centre Service Maintenance November 21, 2018, 06:30-07:00 PT

The Contact Centre service will be undergoing maintenance on November 21, 2018, 6:30-7:00 PT.  No service outage or impact is expected as a result of this change.