Voice Services

UBC Hospital Voice Service Maintenance February 21, 2017 00:00 – 06:00 PT

UBC’s phone service provider will be performing maintenance affecting the UBC Hospital phone service on February 21, 2017 for up to 2 hours between 00:00 at 06:00. Clients will experience the following behaviour for up to 2 hours within this change window: – The main UBC Hospital switchboard line will continue to be available using […]

VoIP Phone System Maintenance – Wednesday, Feb 08, 2017 20:00 – 22:00 PT

UBC IT will be performing maintenance on a component of UBC’s phone system at this time. This change may impact the following phone types for up to 1 hour: Wifi (wireless) Cisco phones at UBC Point Grey Non-Cisco VoIP devices registered to the phone system

Pinnacle System EduCloud Migration – February 04, 2017 07:00 – 08:00 PT

The Pinnacle System will be undergoing a system maintenance on February 04, 2017  07:00 – 08:00 PT. During this period, the Pinnacle System at https://billing.it.ubc.ca will be unavailable.

UBC VoIP Service Maintenance – January 31, 2017 00:00 – 06:00 PT

The UBC Vancouver VoIP Service will be undergoing maintenance on January 31st for up to 30 minutes between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

Skype for Business Phone Conferencing Number Change – January 29, 2017 20:00 – 21:00 PT

The Skype for Business pilot service will undergo maintenance on Sunday, January 29th, 2017, from 8:00pm to 9:00pm. Service will be intermittent during this time.

ToolVox Server – Maintenance – Jan 25, 2017 08:00 – 09:00 PT

ToolVox server will be restarted on Wednesday January 25, 2017 at 8 am. The maintenance is until 9 am. There is no impact to Blue Light Phones.

UBC VoIP Service Maintenance – January 25, 2017 00:00 – 06:00 PT

The UBC Vancouver VoIP Service will be undergoing maintenance on January 25th for up to 30 minutes between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Robson Square Phone Service Maintenance – January 16, 2017 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 60 minutes on January 16th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

Resolved: Robson Square Voice Service Issues – January 3, 2017 13:30 PT

The issue regarding VoIP phones connecting to the Voice network at UBC Robson Square has been resolved.

Robson Square Voice Service Issues – January 3, 2017 11:25 PT

Some VoIP phones at UBC Robson Square are having issues connecting to the Voice network. Technicians are currently investigating and hope to have the issue resolved as soon as possible.