Voice Services

Testing of UBC Hub Site Power Facilities, March 6, 2019, 05:00-08:00 PT.

The Network Hub Site power facilities will be undergoing tests on March 6, 2019, from 05:00-08:00 PT. No service interruption is expected during this window.

UBC Robson Square Phone Service Maintenance Feburary 26, 2019, 00:00-06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 01 hour on February 26th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

ToolVox Service Maintenance February 25, 2019, 10:30-13:00 PT

On February 25, 2019, between 10:30 and 13:00 PT, the ToolVox service will be undergoing maintenance. As a result, the ToolVox service will not be available during this maintenance window. No user impact is anticipated during the maintenance.

Engineering Management & Education Network Upgrade February 23, 2019, 07:00-10:00 PT

Network maintenance is being performed on the Engineering Management & Education building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window network services will be unavailable in portions of the basement level and portions of the 1st floor North at varying times. Wireless, network and phones will be […]

VGH City Square Offices Network Maintenance January 19, 2019, 22:00 PT to Jan 24, 2019, 22:00 PT

PHSA is performing multiple network maintenance at the Vancouver General Hospital: – Sunday, January 20th, 10:00 p.m. to Monday, January 21st, 4:00 a.m. – Monday, January 21st, 10:00 p.m. to Tuesday, January 22nd, 4:00 a.m. – Tuesday, January 22nd, 10:00 p.m. to Wednesday, January 23rd, 4:00 a.m. – Wednesday, January 23rd, 10:00 p.m. to Thursday, […]

RESOLVED: IT Service Centre Contact Centre Outage January 23, 2019, 19:15 PT

Update: January 23, 2019, 19:15 PT Issue has been resolved.   Update: January 23, 2019, 17:00 PT We are currently experiencing issues with Cisco Contact Centre. Callers are not able to get through to UBC IT Service Centre at 604-822-2008.   Our technicians are investigating and there is no current estimated time of resolution

UBC Vancouver VoIP Phone Service Maintenance January 23, 2019, 17:00-21:00 PT

There will be a VoIP hardware maintenance period on January 23, 2019 from 17:00 to 21:00 PT. No service impact is expected during this maintenance period.

ToolVox Service Maintenance January 16, 2019, 14:00-16:00 PT

On January 16, 2019, between 14:00 and 16:00 PT, the ToolVox service will be undergoing maintenance. As a result, the ToolVox service will not be available during this maintenance window.

UBC Vancouver VoIP Phone Service Maintenance January 16, 2019, 17:00-21:00 PT

There will be a VoIP hardware maintenance period on January 16, 2019, from 17:00 to 21:00 PT. No service impact is expected during this maintenance period.

Contact Centre Callers Menu Outage December 25, 2018 07:00 – December 27, 2018 07:30 PT

UBC Vancouver Contact Centre callers menu messaging was unavailable from December 25, 2018 07:00 to December 27, 2018 at 07:30 PT. During this window, callers to any closed Contact Centre would not have heard the closed holiday message greetings. Workarounds were put in place for the open Contact Centres. Service was restored on December 27th […]