Voice Services

Skype for Business Pilot and Lync Proof-of-Concept Service Maintenance April 7, 2017 20:00 – April 8, 22:00 PT

On April 7th, 2017 from 20:00 to April 8th, 22:00 PT, the Skype for Business pilot and Lync PoC services will be undergoing maintenance. These services will be unavailable during this maintenance window.

RESOLVED – Contact Center Issues – March 27, 2017 08:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Technicians are currently investigating. Resolved as of 10:00am PT

RESOLVED – Contact Centre Issues – March 24th, 2017 18:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Issue has been resolved as of 18:00 PT

Contact Centre Issues – March 24th, 2017 12:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Technicians are currently investigating.

Call Center issues – March 24, 2017 12:00 – *RESOLVED*

Call Center issues March 24, 2017 02:40 – resolved Users trying to reach UBC call centers were experiencing issues reaching the call centres by phone The following call centres appear to have been affected by the issues today: Allan McGavin Sports Medicine Clinic Continuing Studies Robson Square MED IT Service Desk hunt queue MED ITT Video Conf hunt queue […]

Call Center issues – March 24, 2017 02:40 – Ongoing

Call Center issues March 24, 2017 02:40 – ongoing Users trying to reach UBC call centers may experience issues reaching them by phone The following call centres appear to be affected by the issues today: Allan McGavin Sports Medicine Clinic Continuing Studies Robson Square MED IT Service Desk hunt queue MED ITT Video Conf hunt queue […]

Lync PoC Service Maintenance March 14, 2017 19:00 – 23:00 PT

The Lync Proof-of-Concept service will be undergoing maintenance on March 14th 2017 between 19:00 and 23:00. During this time, access to the “Dial-by-Phone” conference dial in number (604-822-9700) may be temporarily unavailable. Other than this, the Lync service will not be impacted by this change.

Skype for Business Pilot Service Maintenance March 10, 2017 17:00 – 23:59 PT

The Skype for Business project team will be doing some maintenance on one of the Skype for Business conferencing dial-in lines on the evening of Friday, March 10th, 2017 between 17:00 and 23:59. Please Note:  Dial-in telephone conferencing using the 604-822-9700 line may be unavailable during this change window. Please use 604-822-3636 instead if you […]

UBC VoIP Service Maintenance – March 2, 2017 00:00 – 06:00 PT

The UBC Vancouver VoIP Service will be undergoing maintenance on March 2nd for up to 30 minutes between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UBC VoIP Service Maintenance – February 28, 2017 00:00 – 06:00 PT

The UBC Vancouver VoIP Service will be undergoing maintenance on Feb 28th for up to 30 minutes between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.