Voice Services

UBC VoIP Maintenance – September 21, 2017 06:45 – 08:45 PT

On September 21st 2017 06:45 – 08:45 PT, the UBC VoIP service will be undergoing maintenance. No outage is expected as a result of this change.

RESOLVED: VOIP issue at the UBC Hospital – August 4 2017 15:00 PT

After further investigation, the Voice team confirmed there was no VOIP issue affecting phones at the UBC Hospital.  

VOIP issues at the UBC Hospital August 3, 2017 13:00 PT

The UBC Hospital is currently experiencing VOIP issues. The issue is currently being investigated and updated information will later be provided

*RESOLVED*: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:55 PT

RESOLVED: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:55 PT As of 11:55 am, all voice services have been restored, we will continue to work with the vendor on the root cause of the issue.    

UPDATE: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 12:00 PT.  

Intermittent Issues Calling Off-Campus Phones July 17, 2017 12:30 PT

RESOLVED: Intermittent Issues Calling Off-Campus Phones July 17, 2017 12:30 PT As of 11:55 PT, all voice services have been restored, we will continue to work with the vendor on the root cause of the issue.   UPDATE: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:00 PT The issue is ongoing, we are currently […]

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 14:30 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 16:00 PT.

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 13:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 16:00 PT.

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 12:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 1:00PM.

Intermittent Issues Calling Off-Campus Phones July 14, 2017 11:00 PT

*RESOLVED* Intermittent Issues Calling Off-Campus Phones July 14, 2017 16:40 PT Resolved as of 16:15 PT – Phone issues was due to a fibre cut affecting our voice service provider.   UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 14:30 PT The issue is ongoing, we are currently working with the service provider to […]