Voice Services

UBC Hospital Voice Service Maintenance July 17, 2018 00:00 – 06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service on July 17, 2018 for up to 6 hours between 00:00 at 06:00 PT. No impact is anticipated as a result of this change.

UBC Robson Square Phone Service Maintenance July 18, 2018 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 15 minutes on July 18th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Hospital Voice Service Maintenance July 5, 2018 00:00 – 06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service on July 5, 2018 for up to 6 hours between 00:00 at 06:00 PT. No impact is anticipated as a result of this change.

Intermittent Fast Busy issue when dialing external numbers from UBCV VoIP phones – July 3, 2018 – RESOLVED

July 3, 2018 – 15:39 Service was restored at approximately 2:15pm when our voice team failed over to a backup voice gateway. The primary gateway was restored in the meantime. Our voice team is working with our vendor for a permanent resolution for this. July 3, 2018 – 14:34 Working with our technology vendors and […]

UBC Robson Square Phone Service Maintenance July 30, 2018 00:30 – 04:30 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 30 minutes on July 30th between 00:30 and 04:30 PT. No impact is anticipated as a result of this change.

Intermittent Fast Busy issue when dialing external numbers from UBCV – June 29, 2018 – ONGOING

We are currently experiencing an issue that affects outgoing calls.  The UBCV caller will experience intermittent fast busy signal or no tone when dialing external numbers from UBCV.   We are investigating the root cause. Workaround: Please dial again until the external call connects.

Henry Angus Power and Cooling Upgrade Project – Electrical shutdown Friday June 29, 2018 17:00-24:00 PT

As part of a Power and Cooling upgrade to the UBC campus Henry Angus Network Hub site on Friday June 29th, contractors will be involved in providing temporary backup power in order to install a new breaker. Plans are in place to provide additional backup capacity, and together with system redundancies and automatic load sharing […]

Analog Voice Services Maintenance June 21, 2018 17:30-19:30 PT

Some analog voice services will be undergoing maintenance on June 21, 2018 at 17:30-19:30 PT. This will result in service interruptions for the affected lines for approximately 2 minutes. Analog voice services at the UBC Hospital services will not be impacted by this change.

RESOLVED: Intermittent Fast Busy issue when dialing UBCO from UBCV campus June 15, 2018

RESOLVED: The intermittent fast busy issue when dialing UBCO from UBCV campus is now resolved. We are currently experiencing an issue that affects five and ten digit dialing UBCO campus from UBCV. The UBCV caller will experience intermittent fast busy signal when dialing UBCO. We are investigating the root cause.

Analog Voice Services Maintenance – June 7, 2018 17:30-19:00 PT

Some analog voice services will be undergoing maintenance on June 7, 2018 at 17:30-19:00 PT. This will result in service interruptions for the affected lines for approximately 2 minutes. Analog voice services at the UBC Hospital services will not be impacted by this change.