Voice Services

UBC Hospital Voice Service Maintenance August 21, 2018 00:00 – 06:00 PT

UBC’s phone service provider will be performing maintenance affecting the UBC Hospital phone service on August 21, 2018 for up to one hour between 00:00 at 06:00 PT. Clients may experience the following behaviour for up to one hour during this change window: – The main UBC Hospital switchboard line will continue to be available […]

UBC Contact Centre Service Maintenance August 2, 2018 21:00 – 22:00 PT

The UBC Vancouver Contact Centre service will be undergoing maintenance on August 2, 2018 between 21:00 and 22:00 PT. No impact is expected as a result of this change.

UBC Vancouver VoIP Service Maintenance July 18, 2018 21:00 – 22:00 PT

The UBC Vancouver VoIP service will be undergoing maintenance on July 18, 2018 between 21:00 and 22:00 PT. There will not be any interruption of telephone service during this maintenance period.

Resolved – Phone Issues Between UBC Vancouver and UBC Okanagan Campus Affecting Some Users – July 18, 2018

A workaround is in place to restore service between UBCV and UBCO.  If there is an issue with dialing UBCO, please contact the IT Service Centre. ~~~~~~~~~~ We are currently experiencing an issue that affects five and ten digit dialing UBCO campus from UBCV. The UBCV caller will experience intermittent fast busy signal when dialing […]

UBC Robson Square Phone Service Maintenance July 18, 2018 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 15 minutes on July 18th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Hospital Voice Service Maintenance July 17, 2018 00:00 – 06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service on July 17, 2018 for up to 6 hours between 00:00 at 06:00 PT. No impact is anticipated as a result of this change.

UBC Hospital Voice Service Maintenance July 5, 2018 00:00 – 06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service on July 5, 2018 for up to 6 hours between 00:00 at 06:00 PT. No impact is anticipated as a result of this change.

Intermittent Fast Busy issue when dialing external numbers from UBCV VoIP phones – July 3, 2018 – RESOLVED

July 3, 2018 – 15:39 Service was restored at approximately 2:15pm when our voice team failed over to a backup voice gateway. The primary gateway was restored in the meantime. Our voice team is working with our vendor for a permanent resolution for this. July 3, 2018 – 14:34 Working with our technology vendors and […]

UBC Robson Square Phone Service Maintenance July 30, 2018 00:30 – 04:30 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 30 minutes on July 30th between 00:30 and 04:30 PT. No impact is anticipated as a result of this change.

Intermittent Fast Busy issue when dialing external numbers from UBCV – June 29, 2018 – ONGOING

We are currently experiencing an issue that affects outgoing calls.  The UBCV caller will experience intermittent fast busy signal or no tone when dialing external numbers from UBCV.   We are investigating the root cause. Workaround: Please dial again until the external call connects.