Voice Services

UBC Robson Square Phone Service Maintenance June 14, 2017 00:01 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to one hour on June 14th between 00:01 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Robson Square Phone Service Maintenance May 25, 2017 02:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to ten minutes on May 25th between 02:00 and 06:00 PT. No impact is anticipated as a result of this change.

Pinnacle System maintenance, May 06, 2017 09:00 – 09:30 PT

The Pinnacle system will be migrated over to the F5 load balancer. There will be no impact, and the migration will be transparent to users.

UBC Robson Square Phone Service Maintenance April 9, 2017 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 30 minutes on April 9th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

Skype for Business Pilot and Lync Proof-of-Concept Service Maintenance April 7, 2017 20:00 – April 8, 22:00 PT

On April 7th, 2017 from 20:00 to April 8th, 22:00 PT, the Skype for Business pilot and Lync PoC services will be undergoing maintenance. These services will be unavailable during this maintenance window.

UBC Robson Square Phone Service Maintenance April 5, 2017 02:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to one minute on April 5th between 02:00 and 06:00 PT. No impact is anticipated as a result of this change.

RESOLVED – Contact Center Issues – March 27, 2017 08:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Technicians are currently investigating. Resolved as of 10:00am PT

RESOLVED – Contact Centre Issues – March 24th, 2017 18:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Issue has been resolved as of 18:00 PT

Contact Centre Issues – March 24th, 2017 12:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Technicians are currently investigating.

Call Center issues – March 24, 2017 12:00 – *RESOLVED*

Call Center issues March 24, 2017 02:40 – resolved Users trying to reach UBC call centers were experiencing issues reaching the call centres by phone The following call centres appear to have been affected by the issues today: Allan McGavin Sports Medicine Clinic Continuing Studies Robson Square MED IT Service Desk hunt queue MED ITT Video Conf hunt queue […]