Voice Services

UBC Hospital Network (Koerner Pavilion) Upgrade May 28, 2019, 03:00 – 07:00 PT

Network maintenance is being performed on the UBC Hospital to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on May 28, 2019, 03:00-07:00 PT, all wired and wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity is verified.

UBC Hospital Network (Koerner Pavilion) Upgrade May 30, 2019, 03:00 – 07:00 PT

Network maintenance is being performed on the UBC Hospital to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on May 30, 2019, 03:00-07:00 PT, all wired and wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity is verified.

UBC Robson Square Phone Service Maintenance June 10, 2019, 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 1 hour on June 10, 2019, 00:00 – 06:00 PT. No impact is anticipated as a result of this change.

UBC Okanagan Engineering, Management, Education Building Network Outage May 5, 2019, 06:30-07:30 PT

Third floor network communications room in tower 1 of Okanagan Engineering, Management, Education building will be upgraded May 5, 06:30-07:30 PT. All network services and other related networked equipment will be out of service. 3rd and 4th Floors. Duration will be about 1 hour.

UBC-O Engineering, Management and Education (EME) Building Hardware Upgrade April 14, 2019, 06:30-08:30 PT

This is for the EME Building, 1st and 2nd Floor, South Tower 2. Early morning on April 14, the data switch stacks OKEM01-21 and OKEM01-22 will be upgraded. This will cause data, phones, wireless, BMS, and other network related equipment to go off line for the duration of the upgrade – about 2 hours or […]

RESOLVED: UBC Hospital (Koerner Pavilion) Phone Issues March 26, 2019, 14:15 PT

Update: March 26, 2019, 16:00 PT UBC IT technicians have confirmed that services are fully restored as of 15:30 PT. UBC IT technicians have implemented a workaround to restore service while working on correcting the root cause. Service may be intermittent until service has been fully restored. Our next update will be at: 17:20 PT […]

Testing of UBC Hub Site Power Facilities, March 6, 2019, 05:00-08:00 PT.

The Network Hub Site power facilities will be undergoing tests on March 6, 2019, from 05:00-08:00 PT. No service interruption is expected during this window.

UBC Robson Square Phone Service Maintenance Feburary 26, 2019, 00:00-06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 01 hour on February 26th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

ToolVox Service Maintenance February 25, 2019, 10:30-13:00 PT

On February 25, 2019, between 10:30 and 13:00 PT, the ToolVox service will be undergoing maintenance. As a result, the ToolVox service will not be available during this maintenance window. No user impact is anticipated during the maintenance.

Engineering Management & Education Network Upgrade February 23, 2019, 07:00-10:00 PT

Network maintenance is being performed on the Engineering Management & Education building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window network services will be unavailable in portions of the basement level and portions of the 1st floor North at varying times. Wireless, network and phones will be […]