Voice Services

UBC Robson Square Phone Service Maintenance May 24, 2018 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 5 minutes on May 24th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UPDATE: Enterprise-wide Systems Restored May 16, 2018 09:15 PT

Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]

UBC Hospital Voice Service Maintenance May 15, 2018 22:00 – May 16, 2018 02:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service between May 2018 22:00 to May 16, 2018 02:00 PT. No impact is anticipated as a result of this change.

UBC IT Network Maintenance – Saturday, May 19, 2018 06:00 – 09:00 PT

UBC IT will be performing maintenance on its core router network on Saturday, May 19 from 06:00 – 09:00 PT.  Between 06:00 – 09:00 PT, we expect intermittent outage for a number of services and building networks.  Between 08:00-08:30, there will be a full outage that will last for 15 minutes. Below is a list […]

RESOLVED – Ongoing phone issues in Koerner Pavilion – April 19, 2018 10:06 PT

The ongoing phone issues at Koerner Pavilion have now been resolved.

Ongoing phone issues in Koerner Pavilion – April 19, 2018 09:14 PT

Users may experience issues with incoming / outgoing calls within the Koerner Pavilion. Technicians are aware and are currently investigating.

UBC Robson Square Phone Service Maintenance – April 9th, 2018 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 30 minutes on April 9th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Hospital Caller’s Menus Maintenance – April 5th, 2018 17:00 – 20:00 PT

Due to a network change and hardware move, four hospital caller’s menus will be temporarily unavailable during this change. The voice pathway will be routed to voicemail during this change window since the voice pathway will not be available during the change window.

ToolVox Server and EMS Desktop client Upgrade March 28, 2018 8:00 – 9:00 PT

ToolVox Server and the EMS Desktop client on Campus Security ComOps workstation will be unavailable during the upgrade.

Contact Center Service Maintenance March 10, 2018 08:00 – 23:00 PT

The Contact Centre service will be undergoing maintenance on March 10, 2018 08:00 – 23:00 PT. Agents may be logged out and will have to log back in during this change window. No calls will be missed as a result of this change as backup measures are in place if all agents are logged out.