Voice Services

*RESOLVED*: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:55 PT

RESOLVED: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:55 PT As of 11:55 am, all voice services have been restored, we will continue to work with the vendor on the root cause of the issue.    

UPDATE: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 12:00 PT.  

Intermittent Issues Calling Off-Campus Phones July 17, 2017 12:30 PT

RESOLVED: Intermittent Issues Calling Off-Campus Phones July 17, 2017 12:30 PT As of 11:55 PT, all voice services have been restored, we will continue to work with the vendor on the root cause of the issue.   UPDATE: Intermittent Issues Calling Off-Campus Phones July 17, 2017 11:00 PT The issue is ongoing, we are currently […]

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 14:30 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 16:00 PT.

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 13:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 16:00 PT.

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 12:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 1:00PM.

Intermittent Issues Calling Off-Campus Phones July 14, 2017 11:00 PT

*RESOLVED* Intermittent Issues Calling Off-Campus Phones July 14, 2017 16:40 PT Resolved as of 16:15 PT – Phone issues was due to a fibre cut affecting our voice service provider.   UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 14:30 PT The issue is ongoing, we are currently working with the service provider to […]

*RESOLVED*Intermittent Access to Voicemail from Off-Campus Phones July 13, 2017 11:25 – 12:00 PT

Between approximately 11:25am and 12:00pm on July 13th 2017, there were intermittent issues that affected some users who were unable to leave voicemail messages when dialing from an off-campus phone line.  Based on the users’ reports, the phone would ring a few times and then the call would drop instead of getting redirected to voicemail. The […]

VoIP Maintenence July 12, 2017 22:00 – 23:00 PT

CallManager cluster restart will take place on July 12, 2017 22:00:00 – 23:00:00. There is no effect on phone service. All active calls will be preserved. All calls in progress will be preserved. All new calls during a brief 5-10 second window will need to be re-dialed. Idle phones will be rebooted. This process can […]

UBC Robson Square Phone Service Maintenance July 10, 2017 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to one hour on July 10th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.