Office 365, Sophos and Dreamspark unavailable for download – August 17th 2015 PT

Due to a vendor outage any users who try to go to and download Office 365, Sophos Anti-virus or Dreamspark will get a “page cannot be displayed” error. We are working with the vendor to resolve the issue. An update will be posted in one hour.

Adobe License Issue – June 2, 2015 16:15 PT UPDATE

UBC IT has experienced a licensing issue for Adobe Creative Cloud products this morning. UBC IT is working with the vendor on updating the license. Please contact your IT Administrators for assistance. A re-serialization executable file has been placed on Teamshare-SLMS for re-licensing.

SaturnApps software download site relocating to Teamshare June 12, 2014 – 0800 PT

UBC IT will be migrating the software download site (also known as “Saturn Apps”) on Thurs, June 12, 2014 as the current server hardware is approaching end of life. On Thurs, all data will be migrated from the “SaturnApps” folder to the new “TeamShare-SLMS” on UBC’s shared drive service, TeamShare (\teamshare.ead.ubc.cateamslms). What do I need […]

Matlab License Management Server Maintenance – April 27, 2014 – 02:00 – 03:00 PT

The Matlab License Management Server will be undergoing server patching on Apr 27, 2014 at approx. 2:00am PT. The patching is expected to take approximately 1 hour with a possible, minimum, 15 minute window of downtime. During this time, the server may become unavailable for Matlab network clients to connect and check-out licenses. New connections […]

Matlab License Server migration November 20, 2013 17:00 PT

Please be advised that the Matlab License Management Server is migrating away from the current server and moving to a new server effective as of November 20, 2013 17:00 PT. This will affect clients who have purchased Matlab licenses through UBC IT and are connecting to the license management server for license validation. If […]

KMS Server Maintenance June 8 2013, 08:00 PST

The KMS server will be undergoing maintenance and will be unavailable from 07:00a to 07:30a, Saturday, June 8, 2013 PST. Any campus-issued Microsoft product attempting a license activation or license check will be unable to connect to the server during this period and receive an error. This will affect Microsoft products operating on both Windows […] unavailable on May 30, 2013 from 08:00 to 08:30 PT

The software license server, will be unavailable on May 30, 2013 from 08:00 to 08:30 PT due to maintenance. SSL certificate update – February 21, 2013

On February 21, 2013 Kivuto will be updating the SSL certificates for the webstore. No impact is to be expected.

Sophos Antivirus Upgrades – December 21, 2012 12:00 PT to December 24, 2012 23:45 PT

UBC IT will be providing the latest versions of Sophos Antivirus for Windows (version 10.2) and Linux (version 9) on December 21, 2012 beginning at 12:00 PT. All computers currently running the UBC IT provided Sophos Antivirus will be automatically upgraded to the latest versions. A reboot of your computer after the upgrade may be […]

Cisco AnyConnect support – MS Windows 8

Windows 8 is not compatible with our current version of AnyConnect VPN. Although we will be upgrading AnyConnect to be compatible with Windows 8, AnyConnect will still not work with VPN over a wireless connection until Microsoft provides a fix for the issue.