Software

University Computer Management System maintenance – June 26, 2020, 16:00 PT – July 24, 2020, 16:00 PT

UBC IT will be performing standard and routine maintenance on a number of centrally managed workstations over the course of June 26, 2020, 16:00 PT – July 24, 2020, 16:00 PT.  This is expected to result in little to no end-user impact.

Zoom Outage July 4 – 5, 2020 – Transition to Canadian Hosting

On the weekend of July 4th and 5th, 2020, UBC’s Zoom account will be transitioned from US-based hosting to Canadian-based hosting. During this maintenance window, UBC’s Zoom service will be unavailable and you will not be able to log in to your account or host meetings. Additionally, all users whose account is pending activation at […]

Zoom Maintenance July 4, 2020, 00:00 PT to July 5, 2020, 23:59 PT

UBC’s Zoom accounts will transition from US-based hosting to Canadian-based hosting. During this maintenance window, UBC’s Zoom service will be unavailable and users will not be able to log in or host meetings.

CrowdStrike Falcon Sensor Upgrade July 13, 2020, 11:00 PT

The Security Operations team will be performing an upgrade to the CrowdStrike Falcon Sensor on all Windows systems on July 13, 2020 at 11:00 am. The current CrowdStrike sensor versions are reaching end of life and entering reduced functionality mode in August 2020. This change will impact all Windows hosts running CrowdStrike, but will be […]

EduCloud Dashboards Maintenance June 10, 2020, 09:00-17:00 PT

We will be performing scheduled maintenance on EduCloud Dashboards (Operations Manager) on June 10, 2020 from 9:00 AM to 5:00 PM. During this window, access to the dashboards will be intermittent. There will be no impact to running virtual machines or your ability to manage your VMs and Org via the EduCloud administration portal.

EduCloud Dashboards Maintenance May 19, 2020, 09:00-17:00 PT

EduCloud Dashboards will be undergoing maintenance on May 19, 2020, 09:00-17:00 PT. The service will not be available during this window.

DR EduCloud Server Service Maintenance May 14, 2020, 09:00-13:00 PT

Scheduled maintenance on the DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be performed on May 14, 2020, 09:00-13:00 PT. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to log […]

Windows maintenance for UBC-managed computers – May 4, 2020, 16:00 PT – May 8, 2020, 16:00 PT

We will be performing required Windows maintenance on UBC-managed computers on May 4, 2020, 16:00 PT – May 8, 2020,  16:00 PT. There will be no expected outage or impact to users.

Windows and Mac maintenance for Okanagan-based UBC-managed computers – May 4, 2020, 16:00 PT – May 8, 2020, 16:00 PT

We will be performing required maintenance on Okanagan-based UBC-managed Windows and Mac computers on May 4, 2020, 16:00 PT – May 8, 2020, 16:00 PT. There will be no outage or impact to users.

Resolved: Windows 10 interface issues for computers running Cisco AMP May 4, 2020

The issue was specific to Windows 10 workstations with BOTH Cisco AMP and CrowdStrike Falcon Sensor installed.  In order to mitigate the immediate impact of the issue and enable the UBC Cybersecurity and Desktop Services teams to troubleshoot further, the decision was made to temporarily remove CrowdStrike from centrally managed workstations at the Vancouver and […]