Workspace Upgrade June 16, 2018 06:00 – 12:00 PT

Workspace service will be undergoing a system upgrade on Saturday, June 16, 2018 06:00 – 12:00 PT. During the upgrade, Workspace users will not be able to access the service, which will affect external users that may need to access to links and files that have been shared with them.

Workspace Service Maintenance May 19, 2018 06:00 – 12:00 PT

Workspace service will be undergoing maintenance during the above mentioned window. Please note that you will not be able to access the Workspace web portal, share files/folders or synchronize files via the desktop clients during this time.

UPDATE: Enterprise-wide Systems Restored May 16, 2018 09:15 PT

Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]

UBC IT Network Maintenance – Saturday, May 05, 2018 03:00 – 06:00 PT

UBC IT will be performing network a topology cutover on the Vancouver campus on Saturday, May 05, 2018 03:00 – 06:00 PT. There will be no internet for up to 15 minutes for all campus networks, UBCO to UBCV campus, VGH to UBCV campus. In addition all Resnet services will incur a 1 hour outage […]

McAfee Encryption Services Upgrade MAR 15, 2018 19:00 – 21:00 PT

UBC IT Encryption Services McAfee EPO (ePolicy Orchestrator) components will be upgraded to allow for support of newer Operating Systems. No service interruption is expected. The McAfee Agent icon will change to a new graphic.

Worskspace macOS Sync Client Update January 10, 2018 06:00 – 06:30 PT

The Workspace Airwatch Content Locker Sync Client for macOS will be updated on the Workspace servers. After the update, Workspace users can download the new client from the Workspace web portal at

Shibboleth Consent Form Implementation for UBC IT Software Downloads/Kivuto January 4, 2018 11:00 – 14:00 PT

Beginning Thursday, January 4, 2018, users will now be required to agree to a consent form before downloading software from Software Downloads/Kivuto (hxxps:// At the request of University Counsel and Risk Management, a consent form will be enabled as part of the CWL login process before a user is given access to the storefront. Inclusion […]

UCMS-OSX Upgrade December 15, 2017 21:00 – 23:00 PT

The JAMF Pro software underpinning this service will be receiving an upgrade from v9.101.0 to v10.1.0. During this outage window, UCMS-OSX admins will be unable to connect to the UCMS-OSX admin interface. No impact on client machines is expected. Additional information regarding changes in this release can be read here:’s_New.html

RESOLVED: SharePoint Search Issue – Monday December 4, 2017 11:25 PT

The issue on Monday December 4, 2017 regarding search functionality on SharePoint sites has been resolved.