Software

RESOLVED – Office 365 Licensing Issues – September 5, 2018 15:22 PT

15:22  PT The issues with generating new licenses of Office 365 has been resolved as of 15:22 PT September 5th, 2018. 15:11 PT We are currently experiencing issues with generating new licenses for Office 365.  Students who check out their Office 365 purchase at download.ubc.ca will not be given their Office 365 login information, and […]

Teaching & Learning software distribution transition from Connect to UBC Software Downloads August 30th, 2018 09:00 – 17:00 PT

Teaching & Learning Software that are downloaded from Connect (Under the Resources Tab) will be transitioned over to UBC Software Downloads Centre (https://ubc.onthehub.com). This software will remain accessible for download on Connect until further notice.

RESOLVED – UBC Software Downloads inaccessible – August 29, 2018 13:54 PT

15:05 PT The issue has been resolved and the website is now accessible. 13:54 PT Our technicians are continuing to investigate the issue. 10:49 PT The UBC Software Downloads website at https://download.ubc.ca is currently inaccessible. We are aware of the issue and our technicians are investigating.

Red Hat Satellite service patching August 16, 2018 11:00 – 12:00 PT

The UBC Satellite service will not be available on Thursday, August 16th from 11:00 to 12:00 PT due to server maintenance. During the outage window, RedHat servers subscribed to the Satellite service will be unable to contact the server to manage software updates. However, all subscribed RedHat servers will queue and check for availability when […]

Workspace Upgrade June 16, 2018 06:00 – 12:00 PT

Workspace service will be undergoing a system upgrade on Saturday, June 16, 2018 06:00 – 12:00 PT. During the upgrade, Workspace users will not be able to access the service, which will affect external users that may need to access to links and files that have been shared with them.

Workspace Service Maintenance May 19, 2018 06:00 – 12:00 PT

Workspace service will be undergoing maintenance during the above mentioned window. Please note that you will not be able to access the Workspace web portal, share files/folders or synchronize files via the desktop clients during this time.

UPDATE: Enterprise-wide Systems Restored May 16, 2018 09:15 PT

Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]

UBC IT Network Maintenance – Saturday, May 05, 2018 03:00 – 06:00 PT

UBC IT will be performing network a topology cutover on the Vancouver campus on Saturday, May 05, 2018 03:00 – 06:00 PT. There will be no internet for up to 15 minutes for all campus networks, UBCO to UBCV campus, VGH to UBCV campus. In addition all Resnet services will incur a 1 hour outage […]

McAfee Encryption Services Upgrade MAR 15, 2018 19:00 – 21:00 PT

UBC IT Encryption Services McAfee EPO (ePolicy Orchestrator) components will be upgraded to allow for support of newer Operating Systems. No service interruption is expected. The McAfee Agent icon will change to a new graphic.