Servers & Storage

Sporadic Issues with DNS

There is an intermittent problem with internal DNS server ns-int-1 (137.82.1.2), so if anyone’s computers are hard-coded to point to that server without ns-int-2 (142.103.1.42) as a backup then some of their DNS queries may fail. For users with both servers configured the intermittent behavior may be less noticeable. We are working on resolving the […]

SERA Maintenance Upgrade Sep 16, 2016 10:00 – Sep 19, 2016 9:00 PT

SERA (System for Enterprise Reporting and Analytics) Outage SERA will be unavailable from 10:00 AM PT on Friday, September 16, 2016 to 9:00 AM PT Monday, September 19, 2016 due to server upgrade maintenance.

EduCloud Server Service Maintenance – September 17, 2016 06:00 – 08:00 PT

We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday, Sept 17th, from 6:00 am – 8:00am. Virtual machines running on the EduCloud Server service will remain up and running.  Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able […]

VDI Maintenance September 2, 2016 09:00 – 13:00 PT

UBC IT will be performing maintenance on the VDI service during this time.  No impact to the service is expected.

EduCloud Server Service Maintenance – July 23, 2016 06:00 – 12:00 PT

We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday,July 23rd, from 6:00 am – 12:00pm. Virtual machines running on the EduCloud Server service will remain up and running.  Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able to […]

* CANCELLED * – EduCloud Server Service Maintenance July 9, 2016 6:00 – 12:00 PT

The following scheduled maintenance has been cancelled: We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday,July 9th, from 6:00 am – 12:00pm. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and […]

VDI Service Disruption – May 18th, 2016 18:30 PT

The VDI service is currently not available. We are investigating the cause of the service interruption and there is no ETA at this time.

University Storage Grid Maintenance – May 18, 2016 14:00 – 22:00 PT

University Storage Grid (USG) will be undergoing maintenance during the above mentioned window. USG is the storage backend for the following services: BCNet EduCloud, Virtual Server Service, TeamShare, Workspace, and Connect. No service interruptions are expected.

EduCloud Server Service Maintenance – May 8, 2016 08:00 – 09:30 PT

We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Sunday May 8, from 08:00 – 09:30 PT. Virtual machines running on the EduCloud service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able to […]

vss-vcsrvp02.ead.ubc.ca Restart January 16, 2016 08:00 – 09:00 PT

UBC IT will be performing maintenance on the BCNet vCenter Server on Saturday, January 16, 2016 from 08:00 to 09:00 PT. Virtual machines running on the service will remain up and running. Administrators will be able to manage virtual machines via RDP and SSH, but will not be able to login to vCenter.