Servers & Storage

EduCloud Server and Backup Service Maintenance – November 12, 2017 06:00 – -07:30 PT

We will be performing scheduled upgrades of edge equipment at the EduCloud Kamloops datacentre on Sunday, November 12th, 2017 from 6:00am – 7:30am. Customers running services from the EduCloud Server Kamloops Site, or using the EduCloud Backup service will be impacted by this maintenance. Network connectivity into/out of the Kamloops datacentre will be interrupted for […]

Home Drive Issue – November 2nd, 2017 – 10:00 PT

We are currently experiencing issues with the Home Drive service.  Some users may experience issues with either very slow boot up of computer with H drive not mapping, or very slow home drive openings. UBC IT technicians are currently investigating the issue. Our next update is scheduled to be at 12:00 PT.

University Storage Grid Maintenance Oct 30, 2017 10:00 – Oct 31, 2017 16:00 PT

University Storage Grid (USG) will be undergoing maintenance during the above mentioned window. No service interruptions are expected.

EduCloud Server Service Maintenance – October 28, 2017 08:00 – 10:00 PT

We will be performing scheduled maintenance on the EduCloud Server environment ( for Organizations hosted in Kamloops during the above maintenance window.  Virtual machines running on the EduCloud Server service will remain up and running.  Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be […]

EduCloud Storage System Maintenance Oct 18, 2017 10:00-12:00 PT

The EduCloud Storage array will be undergoing maintenance on Wednesday, Oct 18, 2017, from 10 AM to noon. No service impact is expected during this maintenance window.

EduCloud Server VM Console Affected by Shockwave Flash – October 17, 2017

If you have updated your computer’s Adobe Shockwave Flash to the latest version ( you may experience issues with EduCloud Server VM console functionality.  Opening up the VM console will result in an error message “Shockwave Flash has crashed.” Adobe has confirmed the existence of this issue and are working on addressing it with a […]

University Storage Grid Maintenance – September 20, 2017 10:00 – 16:00 PT

University Storage Grid (USG) will be undergoing maintenance during the above mentioned window. No service interruptions are expected.

Educloud Maintenance – September 16, 2017 07:00-08:00 PT

Please be advised that the Educloud service will currently undergo maintenance on September 16, 2017 07:00 – 08:00 PT. The Educloud portal at will not be accessible during the restart, but running workloads will not be impacted. Clients can still connect to their respective servers via SSH/RDP protocols.

Workspace Service Maintenance August 26, 2017 07:00 – 08:00 PT

Workspace service will be undergoing regularly scheduled maintenance on Saturday, August 26th between 7am and 8am. Please note that you will not be able to access the Workspace web portal, share files/folders or synchronize files via the desktop clients during this time.

RESOLVED – EduCloud Server Administration Portal Notice – August 23, 2017 11:55

The issue with the EduCloud Server Administration Portal is now resolved.