Servers & Storage

EduCloud Server Maintenance (Vancouver) – May 20, 2018 07:00-08:00

We will be performing scheduled maintenance on the EduCloud Server environment for Organizations hosted in UBC Vancouver during the above maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be […]

Production EduCloud Server Service Maintenance from April 30th to May 18th, 2018

The Production EduCloud Server Service infrastructure will undergo maintenance from April 30th to May 18th. There will be no impact to workloads on this environment.

Workspace Service Maintenance May 19, 2018 06:00 – 12:00 PT

Workspace service will be undergoing maintenance during the above mentioned window. Please note that you will not be able to access the Workspace web portal, share files/folders or synchronize files via the desktop clients during this time.

Workspace Service Maintenance May 14, 2018 09:00 – May 18, 2018 16:00 PT

Maintenance will be performed on the Workspace file sharing service between May 14, 2018 09:00 – May 18, 2018 16:00 PT.  No user impact is expected.

UPDATE: Enterprise-wide Systems Restored May 16, 2018 09:15 PT

Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]

UBC IT Network Maintenance – Saturday, May 19, 2018 06:00 – 09:00 PT

UBC IT will be performing maintenance on its core router network on Saturday, May 19 from 06:00 – 09:00 PT.  Between 06:00 – 09:00 PT, we expect intermittent outage for a number of services and building networks.  Between 08:00-08:30, there will be a full outage that will last for 15 minutes. Below is a list […]

EduCloud Server Backup Infrastructure Maintenance May 10th, 2018, 10:00 – 18:00 PT

The EduCloud Server backup infrastructure will undergo maintenance on Thursday, May 10th, from 10:00 – 18:00 PT. During this window, we will not be able to fulfill restore requests for virtual machines hosted in EduCloud Server.

UBC IT Network Maintenance – Saturday, May 05, 2018 03:00 – 06:00 PT

UBC IT will be performing network a topology cutover on the Vancouver campus on Saturday, May 05, 2018 03:00 – 06:00 PT. There will be no internet for up to 15 minutes for all campus networks, UBCO to UBCV campus, VGH to UBCV campus. In addition all Resnet services will incur a 1 hour outage […]

EduCloud Server Intermittent VM Provisioning Issue – May 3, 2018 15:00

You may experience an issue when attempting to provision a virtual machine into the “Van Standard ($$)” storage profile.   Please note that increasing VM disk sizes on existing virtual machines is not affected. As a workaround, VMs can be provisioned into a different storage profile and migrated without an outage into “Van Standard ($$)” once […]