UBC Networks

Wireless Issues Following iOS 11 Update

Some users may be experiencing issues connecting to the wireless network after updating to iOS 11. Please follow these steps to reconnect: Forget the UBC wireless network you are trying to connect to. Go to Settings > Wireless > find the network Select the information icon on the right Click “Forget This Network” Connect to […]

RESOLVED: Wireless Issues at Diamond Health Care Centre and VGH Sept 13 13:30 PT

The issue with UBCsecure and EDUroam Wi-Fi connections at Vancouver teaching hospitals, including Diamond Health Care Centre and VGH, is now resolved. We apologize for the inconvenience and thank you for your patience. If you experience any further issues, please contact the IT Help Desk at hxxps://it.ubc.ca/helpdesk

UPDATE: Wireless Issues at Diamond Health Care Centre and VGH – Sep 12, 2017 22:00 PT

Technicians have implemented a temporary solution for reported issues with EDUroam and UBCprivate at UBC Point Grey. Issues at Vancouver Teaching Hospitals, including Diamond Health Care Centre, VGH, and the Blusson Spinal Cord Centre continues and we are continuing to work with the vendor. Devices effected: Some devices running Windows 10 Some Android devices SSID/Locations: […]

UPDATE: Wireless Issues at Diamond Health Care Centre and VGH – Sep 12, 2017 16:00 PT

Technicians are continuing to work with the vendor to provide a solution for the ongoing UBCsecure and EDUroam Wi-Fi connection issues at Vancouver Teaching Hospitals, including Diamond Health Care Centre, VGH, and the Blusson Spinal Cord Centre. We have also received reports of similar issues with EDUroam and UBCprivate at UBC Point Grey.   Devices […]

UPDATE: Wireless Issues at Diamond Health Care Centre and VGH – Sep 12, 2017 14:00 PT

Technicians are continuing to work with the vendor to provide a solution for the ongoing UBCsecure and EDUroam Wi-Fi connection issues at Vancouver Teaching Hospitals, including Diamond Health Care Centre, VGH, and the Blusson Spinal Cord Centre. We have also received reports of similar issues with EDUroam and UBCprivate at UBC Point Grey.   Devices […]

UBC IT Network Maintenance – Thursday, September 7, 2017 07:00 – 08:00 PT

Vancouver campus core routers will undergo upgrades on Thursday, September 7, 2017 between 07:00 and 08:00 PT to meet increased network demand. No service disruptions are anticipated.

Network Maintenance to Alumni September 01, 2017 18:30 – 19:00 PT

There will be a change to restore the AV VLAN functionality at the Alumni building. There is no expected outage during this window.

Network Maintenance to Allard Hall August 30, 2017 18:30 – 19:00 PT

There will be a change to restore the AV VLAN functionality at the Allard Hall building. There is no expected outage during this window.

RESOLVED: TEF3 Internet Issues August 29, 2017 14:00 PT – 14:16 PT

Users had internet issues but has now been resolved at 14:16 PT.

TEF3 Internet Issues August 29, 2017 14:00 PT

Users may be experiencing internet issues at TEF 3 it may be related to firewall issues. Technicians are currently investigating the issue and we will have updates.