General

Phone System Maintenance (Cisco VoIP) January 21, 2011 17:00-18:00

UBC IT will be performing upgrades to the University’s Cisco VoIP infrastructure during this change window, which supports the phone system. No outages or service impacts are anticipated.

CWL myAccount Maintenance January 21, 2011 09:00 – 10:00

CWL myAccount service will be undergoing maintenance between 09:00-10:00 on Friday, 21st January 2011. Customers are not expected to experience any outage during the maintenance window.

UBC.ca Website Maintenance January 20, 2011 13:00-15:00

UBC.ca website will be undergoing maintenance on January 20th, between 13:00 and 15:00. The website will remain available during the maintenance window.

Interchange Maintenance January 19, 2011 10:00-11:00

UBC IT will be performing maintenance on the Interchange mail system on January 19, 2011 from 10:00 to 11:00. No service interruptions or impacts are expected.

Faculty Service Centre access issues resolved Tues. January 18, 2011 20:47

The Faculty Service Centre access issue has been resolved. The system is accessible from all IP addresses again.

Faculty Service Centre access issues Tues. January 18, 2011 19:00

The Faculty Service Centre is not reachable from certain IP addresses. Support staff are looking into this issue and hope to have it resolved as soon as possible.

HA PBX issue resolved January 17, 2011 20:45

The HA PBX issue has been resolved as of 20:45 Jan 17, 2011. All 60 analog phones are back in operation.

HA PBX issue affecting 60 telephones January 17, 2011 17:00

Currently there is an issue with the Henry Angus PBX causing approximately 60 analog telephones to be unavailable. Technical staff have been contacted and will have full service restored as soon as possible.

Fraudulent Email Alert January 17, 2011

Fraudulent emails warning users that their email account requires upgrading and directing them to submit CWL or login information have been reported. UBC IT never initiates unsolicited requests for usernames, passwords or any other personal information. Do not reply to this email, click on any links or fill out any online forms with your account […]

Interchange Mail Issue January 16, 2011 19:18 Resolved

The Interchange email issue has been resolved with a restart of the mail store. Thank you for your patience.