General

CWL System Maintenance November 3, 2018, 14:00-20:00 PT

CWL system will be under maintenance on November 3, 2018 from 14:00 to 20:00 PT. CWL account users will not be impacted during this period.

UBC Wiki Maintenance November 1, 2018, 21:15-21:45 PT

UBC Wiki will be unavailable for scheduled maintenance on November 1, 2018, 21:15-21:45 PT.

UBC Vancouver Faculty and Staff Email (FASmail) Service Maintenance November 1, 2018, 21:00-22:00 PT

On November 1, 2018, 21:00-22:00 PT, UBC IT will perform system maintenance on the UBC Vancouver Faculty and Staff Email (FASmail) Service. During the maintenance window, users using an IMAP or POP email client might experience a momentary service interruption.

Cisco Umbrella Service – Malicious Site Blocking Enabled – November 1, 2018, 11:30-11:45 PT

The Cisco Umbrella service will have block mode enabled on all UBC Vancouver networks (wired and wireless) on November 1, 2018 at 11:30 PT. The service will then intercept requests to known malicious sites, and redirect users to a UBC block page. These blocks will apply to three categories of malicious sites: Known Command and […]

Fraudulent Email Alert: IT Service Support – Oct 30th, 2018

Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   From: CRISTALLO […]

Future Student Portal and Ask Me @ UBC Webform Maintenance October 30, 2018, 17:00-20:00 PT

UBC Future Student Portal (www.account.you.ubc.ca) and Ask Me @ UBC Form (www.askme.ubc.ca/form/s/) will be unavailable due to maintenance on October 30, 2018, 17:00-20:00 PT. If you have any questions, please contact Academic Systems at sis.support@ubc.ca.

RESOLVED: Certificate error on the https://it.ubc.ca/sos site – October 30, 2018, 13:00 PT

The certificate error has been resolved. October 30, 10:00 PT Users trying to access the site https://it.ubc.ca/sos are getting the error “Secure Connection Failed” or “Your Connection is not Private”.  UBC IT is aware of the issue and is working to resolve the problem.

Learning Tools Provisioning Service – User Interface (LTPS-UI) Maintenance October 29, 2018, 10:00 – 10:30 PT

The Learning Tools Provisioning Service – User Interface (LTPS-UI) will be unavailable for scheduled maintenance on October 29, 2018 from 10:00 – 10:30 PT. Any changes to course enrolments in Canvas resulting from student registration or instructor and TA assignments will still be processed during the maintenance.

ClockWork Room Scheduler Scheduled Maintenance October 29, 2018, 13:00-14:00 PT

The ClockWork Room Scheduler service will undergo maintenance on Monday, October 29, 2018 from 13:00-14:00 PT. The service will not be available within this period. Please contact sis.support@ubc.ca for questions.

UBC Digital Signage Service System Maintenance October 29, 2018 19:00 – October 30, 2018 22:00 PT

The UBC Digital Signage Service will be undergoing maintenance on the following two evenings: • Monday October 29, 2018 19:00-22:00 PT, and • Tuesday October 30, 2018 19:00-22:00 PT Please note the following service impact during this maintenance window: • Management of content, scheduling and access to player nodes via the CoolSign Network Manager application […]