General

UBC ELDAP Service Maintenance May 19, 2018 09:00 – 19:00 PT

The UBC ELDAP Service will be undergoing system maintenance on May 19, 2018, from 09:00 to 19:00 PT. No service outage is anticipated.

UBC Survey Tool (Qualtrics) Maintenance – May 19, 2018 21:00 – 22:00 PT

Qualtrics will be performing scheduled maintenance on their Canadian data centre on May 19 at 21:00 PT. The expected downtime is up to 30 minutes. The Qualtrics platform will be unavailable during this maintenance window.

Workspace Service Maintenance May 14, 2018 09:00 – May 18, 2018 16:00 PT

Maintenance will be performed on the Workspace file sharing service between May 14, 2018 09:00 – May 18, 2018 16:00 PT.  No user impact is expected.

UBC Integrated Library System Hardware Upgrade May 13, 2018 18:00 – May 18, 2018 17:00 PT

Please be advised that the UBC Integrated Library System is being upgraded from Sunday May 13th 6:00 pm to Friday May 18 at 5:00 pm. During this time, users will not be able to login to their My Library accounts, which means that renewals, recalls, Automated Storage Retrieval System and online fines payment will not […]

LTPS Scheduled Maintenance May 17, 2018 06:00-07:30 PT

The Learning Tools Provisioning Service will be unavailable for scheduled maintenance on Thursday, May 17, 2018 from 06:00-07:30 PT and any changes to course enrollments in Connect or Canvas will accordingly be queued up and processed after the maintenance.

FASmail authentication issues Thursday, May 17, 2018 07:50 PT

Faculty and staff off-campus may be experiencing issues with their Outlook email this morning. We are currently working on resolving this issue. In the meantime, try connecting through VPN or your UBC Outlook Webmail (www.mail.ubc.ca). Need more help? Contact our ITSC Centre.

FASmail Service Maintenance May 17, 2018 22:00 – 23:00 PT

On May 17, 2018 between 22:00 and 23:00, UBC IT will perform system maintenance on the UBC FASmail Email servers. Most users will not experience any interruption of service. However FASmail Webmail users may be prompted to re-authenticate during this change window.

UBC IT Network Maintenance at the Children and Women Hospital May 16th 2018 from 19:00 to 22:00 PT

UBC IT is performing network maintenance at the Children and Women Hospital on Wednesday May 16th 2018 from 19:00 to 22:00 PT. During that time, there will be network interruptions to endpoint devices on the UBC network such as workstations, printers, application servers (up to 5 minutes outage). Both UBC wireless and wired network are […]

UBC Hospital Voice Service Maintenance May 15, 2018 22:00 – May 16, 2018 02:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service between May 2018 22:00 to May 16, 2018 02:00 PT. No impact is anticipated as a result of this change.

UPDATE: Enterprise-wide Systems Restored May 16, 2018 09:15 PT

Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]