General

Future Student Portal and Ask Me @ UBC Webform Maintenance December 13, 2018, 18:00-23:59 PT

UBC Future Student Portal (www.account.you.ubc.ca) and Ask Me @ UBC Form (www.askme.ubc.ca/form/s/) will be unavailable due to maintenance on December 13, 2018, 18:00-23:59 PT. New applicants will not be able to submit application during this period. If you have any questions, please contact Academic Systems at sis.support@ubc.ca.

Web Payment Gateway Crystal Reports: Scheduled Maintenance December 13, 2018, 07:30-08:30 PT

The Web Payment Gateway application will undergo maintenance on December 13, 2018, 07:30-08:30 PT. The Crystal Reports functionality will not be available during this period.

EduCloud Server Maintenance December 11, 2018, 10:00-16:00 PT

We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on December 11, 2018 from 10:00-16:00 PT. No outages to virtual machines or the management portal are expected.

Virtual Private Network (VPN) Software Upgrade December 11, 2018, 11:00-12:00 PT

The Cisco AnyConnect software used to access UBC’s Virtual Private Network (VPN) on Windows, MacOS and Linux will be upgraded to version 4.6.03049 on December 11, 2018 from 11:00-12:00 PT. The new software will automatically prompt users to upgrade the next time they launch their current version of AnyConnect and sign onto ‘myvpn.ubc.ca’. No reboot […]

Routine patching: BCNET Information Technology Maintenance December 13, 2018, 21:00 – 23:59 PT

From: 21:00 Thursday, December 13, 2018 To: 23:59 Thursday, December 13, 2018   Reason: BCNET internal and external servers will be patched as part of this maintenance.   Effects: Impact will be minimized to BCNET IT services as redundant systems are in place. Some of these systems include the following; DNS, NTP, Eduroam, BCNET Wiki, […]

Multi-service Outage During Student Information System (SIS) Database Upgrade December 17, 2018, 03:00-07:00 PT

UBC IT will be performing an upgrade of the Student Information System (SIS) Production (PROD) database on December 17, 2018 from 03:00-07:00 PT. All systems that use the SISPROD database will experience an outage during this scheduled maintenance window. These systems include: – Course Schedule – Degree Navigator – ePayment – Faculty Service Centre – […]

Moodle (Medicine) Scheduled Maintenance Dec 8, 2018, 21:00 PT – Dec 9, 2018, 09:00 PT

The Continuing Professional Development Moodle website for the Faculty of Medicine will be unavailable for scheduled maintenance on Dec 8, 2018, 21:00 PT to Dec 9, 2018, 09:00 PT.

Multi-building (UBC Hospital Sites) Network Maintenance December 8, 2018, 06:00-07:00 PT

UBC IT will be performing network maintenance for two UBC hospital site networks on December 8, 2018, from 06:00-07:00 PT. During this time, users may briefly lose their wired and wireless network connections between the following locations and the UBC network: – Children’s and Women’s Hospital – Vancouver General Hospital Network interruptions are minimal. Connections […]

Fraudulent Email Alert: Webnews Email Account Update – December 7th, 2018

Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   From: help-desk0@ubc.ca […]

RESOLVED: Intermittent connection issues to myVPN client December 7, 2018, 14:30 PT

This issue has been resolved. December 7, 2018, 11:43 PT There are intermittent issues with users unable to connect to the myVPN client, and getting a “no assigned address” error. Attempting to reconnect to the client may result in a successful connection. Staff & Faculty should try to connect to their departmental VPN pool if […]