UBC (Vancouver) FASmail Service Maintenance September 23, 2018 20:00 – 21:00 PT

On September 23, 2018 20:00 – 21:00 PT, UBC IT will perform system maintenance on the UBC (Vancouver) FASmail Service. After the maintenance window, all UBC Vancouver FASmail users will be presented with a new webmail login page. Once logged in to webmail, you will be presented with the current web interface. A preview of […]

SERA Reporting dashboard refresh September 27, 2018 16:00 – 17:30 PT

The SERA reporting system will be down on September 27, 2018 from 16:00 – 17:30 PT to apply the new tuition allocation rules.

EduCloud Server Maintenance September 27, 2018 09:00 – 15:00 PT

Server replication components will be upgraded during this change. The change is non-disruptive – all EduCloud services will remain fully operational throughout the change window.

ServiceNow updates September 27, 2018 16:00-20:00 PT

ServiceNow will be applying an enhancement on September 27, 2018 from 16:00 – 20:00 PT. There is no expected downtime associated with this change. The enhancement is transparent to servicenow users with no functional impact.

Update : Intermittent Eduroam issues at VGH – September 21, 2018 11:00 PT

19:15 PT September 22, 2018 UBC IT and the Health Authorities are still working with the vendor to resolve the VGH intermittent connectivity issue.  There is currently no estimated time of repair. Users are experiencing intermittent connectivity issues on Eduroam at Vancouver general hospital.  UBC IT is working with the Health Authorities to resolve the […]

Workspace Desktop Synchronization for macOS 10.14 (Mojave) Notice – September 21, 2018 11:40 PT

Our preliminary testing indicates that the Workspace desktop file synchronization tool, Airwatch Content Locker Sync, is currently not compatible with the latest macOS 10.14 (Mojave), which is being released on September 24, 2018.  At this time, we recommend that you do not upgrade to macOS 10.14 if you would like to continue using the synchronization […]

EAD Domain Services Maintenance – September 20, 2018 18:00 – September 21, 2018 23:00 PT

The UBC IT IAM team will be performing EAD domain server maintenance starting Sep 20, 2018, 18:00 – Sep 21, 2018, 23:00 PT. EAD authentication and services will continue to be available during this maintenance window.

Resolved – OSCAR EMR Service is inaccessible September 20, 2018 16.00 PT

16.00 PT The issue with OSCAR EMR service is resolved and the server is online. However according to there can be short interruptions of the service – a few times a day.  We are continuing to work with the vendor in further troubleshooting   15.30 PT The OSCAR EMR Service that is affected is the […]

Resolved: UBC Hospital connectivity issues due a power outage – September 20, 2018 13.03PT

September 20, 2018, 13:03 Power was restored at 13:03. _______________________________________________________________________________________________________________ September 20, 2018, 11:30 Network connectivity at UBC Hospital Koerner Pavilion is affected due to a power outage.  Technicians are working to resolve the issue.

Student and Alumni Email Sign Up Website Maintenance September 20, 2018 20:00 – 20:15 PT

The Student and Alumni Email Sign Up website ( will be undergoing maintenance on September 20, 2018 between 20:00 and 20:15 PT. This website will not be available for the creation, deletion or updates of Student and Alumni email aliases. Existing aliases will continue to work during this maintenance window and access to the Student […]