BCNET Vancouver to Kamloops/Calgary — September 23, 2017 02:23 PDT – ongoing

From:  02:23 PDT Saturday, September 23, 2017 To:  ongoing Reason:  Amplifier module malfunctioning in Western ROADM Agassiz node Effects:  Backbone network connectivity between Vancouver and Kamloops/Calgary is currently sporadic due to the Agassiz amplifier module failing. All L2 services between those segments will be affected by this. A replacement module has been requested and will […]

FASmail Email Service Maintenance Sept 22, 2017 21:00 – 22:00 PT

On September 22, 2017 21:00 – 22:00 PT, UBC IT will perform system maintenance on the UBC FASmail Email Service.   There will be no user impact.

ServiceNow Scheduled Maintenance Sept 29, 2017 20:00 – 21:00 PT

Please be advised that on September 29, 2017 at 20:00, ServiceNow will be undergoing scheduled maintenance. As part of this maintenance, users may experience a brief service interruption lasting less than 5 minutes.

FASmail Email Service Maintenance Sept 21, 2017 18:00 – 19:00 PT

On September 21, 2017 18:00 – 19:00 PT, UBC IT will perform system maintenance on the UBC FASmail Email Service. There will be no user impact.

Intermittent FASmail Connectivity Issues – September 21, 2017 – 11:35 PT

Please be advised that some users may be experiencing intermittent connectivity or performance issues with the FASmail service when using Outlook.  The behaviour includes Outlook freezing and attempting to connect with the server and draft emails not being saved.  If this does occur, please wait for 30 seconds to 1 minute for Outlook to restore […]

UBC VoIP Maintenance – September 21, 2017 06:45 – 08:45 PT

On September 21st 2017 06:45 – 08:45 PT, the UBC VoIP service will be undergoing maintenance. No outage is expected as a result of this change.

UBC Digital Signage System Maintenance September 21, 2017 19:00 – 23:30 PT

The UBC Digital Signage service will be undergoing maintenance on September 21, 2017 19:00 – 23:30 PT. During this maintenance window , the service will be affected as follows: – Digital signage content administrators will not be able to access the signage terminal services server to use either the CoolSign Network Manager or the Content […]

Wireless Issues Following iOS 11 Update

Some users may be experiencing issues connecting to the wireless network after updating to iOS 11. Please follow these steps to reconnect: Forget the UBC wireless network you are trying to connect to. Go to Settings > Wireless > find the network Select the information icon on the right Click “Forget This Network” Connect to […]

EduCloud Server Dashboards Maintenance September 20, 2017, 10:00 – 14:00 PT

EduCloud Server Dashboard ( will be unavailable on Wednesday, September 20th from 10:00 – 14:00 for scheduled maintenance. Please note that this maintenance does not impact workloads running on the EduCloud service.

University Storage Grid Maintenance – September 20, 2017 10:00 – 16:00 PT

University Storage Grid (USG) will be undergoing maintenance during the above mentioned window. No service interruptions are expected.