Email

UPDATE: Exchange Mail issue resolved Saturday September 17th, 2011 14:33

The partial outage affecting the Exchange mail service this morning has been resolved. We apologize for any inconvenience this may have caused.

Exchange Mail issue Saturday September 17th, 2011 11:19

Some users of the Exchange email service are experiencing difficulties connecting to the service. UBC IT technical staff are aware of the issue and are working on a resolution.

FASmail โ€“ IMAP/POP Outgoing Mail Delivery Rejections/Delays โ€“ September 1, 2011

Please be advised that FASmail clients sending mail through smtp.mail.ubc.ca on September 1, 2011 may have received a 5.3.1 โ€“ Insufficient Resources error, or delays in mail delivery. The issue has now been corrected. Previously sent messages may have been queued on the FASmail servers, and will be delivered to intended recipients shortly. Technicians are […]

FASmail HUB02P server reboot September 1, 2011 14:30 -15:00

We will restart FASmail HUB02p server to resolve some technical issues. Mail flow will be handled by HUB01P on the Load Balancer level, and FASmail will not be impacted by this change.

UBC FASmail Service Maintenance August 28, 2011 06:00 – 09:00

On August 28, 2011 between 06:00 and 09:00, UBC IT will perform system maintenance on UBC FASmail servers. Services will be unavailable as noted below: FASmail users will experience a 5 minute loss of service during a server reboot. All incoming messages will be queued and delivered when the Exchange service is restored. Anyone using […]

UBC Exchange 2007 and Mercury Service Maintenance August 28, 2011 06:00 – 9:00

On August 28th, 2011, UBC IT will perform system maintenance on UBC Exchange 2007 and Mercury servers. Services will be unavailable as noted below: 06:00 – 09:00: The Blackberry service will experience an 1 hour loss of service. Mail sent/received within this period will be delayed. UBC Exchange 2007 accounts on will experience a 5 […]

UBC FASmail Service Maintenance August 27, 2011 7:00 – 10:00

On August 27, 2011 between 07:00 and 10:00, UBC IT will perform system maintenance on UBC FASmail servers. Services will be unavailable as noted below: FASmail Outlook Web App users maybe prompted to re-authenticate during this change window.

UBC Exchange 2007 and Mercury Service Maintenance August 27, 2011 07:00 – 11:00

On August 27th 2011, UBC IT will perform system maintenance on UBC Exchange and Mercury servers. Services will be unavailable as noted below: 7:00 – 10:00: Exchange Outlook Web App users maybe prompted to re-authenticate during server reboots. 10:00 – 11:00: No service interruption is expected while maintenance is performed on the Mercury domain controllers […]

Mercury Server Maintenance August 25, 2011 08:00 – 16:00

On August 25th, 2011 between 08:00 and 16:00, a number of Mercury servers will be updated with the latest security patches. No customer impact is anticipated.

Partial issues with FASmail July 31, 2011 23:00 (Ongoing)

Some users are currently experiencing issues with FASmail as of July 31st, 2011 at 23:00. Users who use ActiveSync (iPhone, Android, Windows Phone 7, etc.) or BES (BlackBerry) may have stopped receiving new email messages over the weekend. The BlackBerry issue has mostly been resolved while the ActiveSync issue is still under investigation. Other issues […]