Email

Intermittent Email Delivery Delays November 1, 2017

Please be advised that some user may be experiencing intermittent email delivery delays.  Email delivery within FASmail is unaffected.  Technicians are currently working with the vendor on a resolution.

Student and Alumni Email Service Maintenance Oct 28, 2017 22:00 – 23:00 PT

On October 28, 2017 22:00 – 23:00 PT, UBC IT will perform system maintenance on the UBC Student and Alumni Email service. During the maintenance window, some users will not be able to access their mailbox. Also some users will be prompted to re-authenticate.

FASmail Service Maintenance Oct 28, 2017 21:00 – 23:59 PT

On October 28, 2017 21:00 – 23:59 PT, UBC IT will perform system maintenance on the UBC FASmail service. During the maintenance window, some users may be prompted to re-authenticate or experience a brief 1-2 minute Outlook service interruption.

Intermittent Email Delivery Delays October 27, 2017

Please be advised that some user may be experiencing intermittent email delivery delays.  Email delivery within FASmail is unaffected.  Technicians are currently working with the vendor on a resolution

FASmail Intermittent Connectivity Issues with Outlook October 25 12:00 PT

Please be advised that some users may be experiencing intermittent authentication issues using Outlook on both Windows and MAC machines.  Technicians are currently investigating.  As a temporary workaround, it is suggested to use Webmail at https://www.mail.ubc.ca.

FASmail Service Maintenance Oct 19, 2017 21:00 – 23:59 PT

On October 19, 2017 21:00 – 23:59 PT, UBC IT will perform system maintenance on the UBC FASmail Service. During the maintenance window, some users may be prompted to re-authenticate or experience a brief 1-2 minute Outlook service interruption.

Update – Intermittent FASmail Connectivity – October 18, 2017 16:10 PT

The email team has been working on this incident throughout the day and have made changes to help in addressing intermittent FASMail connectivity. Users experiencing Outlook connectivity issues should try restarting their Outlook and if still continuing submit a ticket, noting the time of the incident. Further updates will be provided as new developments occur.

FASmail Maintenance Oct 18, 2017 12:45 – 13:00 PT

On October 18, 2017 12:45 – 13:00 PT, UBC IT will perform system maintenance on the UBC FASmail Service.  During this time, some users may be disconnected from Outlook and will have to re-authenticate with their CWL credentials.”

Intermittent FASmail Connectivity – October 18, 2017 11:25 PT

We are currently experiencing intermittent connectivity or performance issues with the FASmail service. UBC IT technicians are currently investigating the issue.

FASmail Service Maintenance Oct 15, 2017 20:00 – 21:00 PT

On October 15, 2017 20:00 – 21:00 PT, UBC IT will perform system maintenance on the UBC FASmail Service.   There will be no user impact.