Email

Fraudulent Email Alert: Attn. – March 23rd, 2019

Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  If you clicked on any of the links in the email, please run a […]

UBC Okanagan Faculty and Staff Email (FASmail) Service Maintenance March 23, 2019 21:00 – 22:00 PT

On March 23, 2019 21:00 – 22:00 PT, UBC IT will perform system maintenance on the UBC (Okanagan) FASmail Service. During the maintenance window, FASmail users maybe prompted to re-authenticate. No outage is expected as a result of this change.

Intermittent Delivery Issues for Email Forwarding Addresses March 19, 2019, 08:30 PT

We are currently experiencing intermittent delivery issues with email alias redirection to external servers (Gmail, Hotmail, etc.) for the following domains:   alumni.ubc.ca interchange.ubc.ca interch.ubc.ca unixg.ubc.ca   Emails originating from FASmail or the Student and Alumni Email Service are unaffected.  Email aliases which are forwarded to FASmail are also unaffected.   Technicians are currently investigating […]

RESOLVED: Outlook Connectivity Issue March 19, 2019, 11:15 PT

Update: 11:15 PT The issue is now resolved. Users may be experiencing Outlook connectivity issues. Our technical team is investigating the issue. Our next update will be at 12:00 PT

UBC Vancouver Faculty and Staff Email (FASmail) Service Maintenance February 20, 2019, 20:00 PT to February 21, 2019, 23:59 PT

On February 20, 2019, 20:00 PT to February 21, 2019, 23:59 PT, UBC IT will perform system maintenance on the UBC (Vancouver) Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.

Fraudulent Email Alert: Re; service desk INC#201938A – February 20th, 2019

Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  If you clicked on any of the links in the […]

RESOLVED: Outlook Email Client – Error on Start Up – February 21, 2019, 14:45 PT

Update: February 21, 2019, 16:20 PT The issue has been resolved. If you are still experiencing issues with the Outlook Client starting up, please contact the UBC IT Service Centre at 604-822-2008. Update: February 21, 2019, 15:50 PT Technicians are still investigating this issue. Our next update will be at 16:45 PT. February 21, 2019, […]

RESOLVED: FASmail Webmail Intermittent Access Issues February 21, 2019, 07:30 PT

There were some reports of login issues with FASmail Webmail this morning. This has since been corrected as of approximately 07:30 PT. February 21, 2019, 06:00 PT Some users may experience log in issue with FASmail’s web mail interface.

SMS Phishing Alert – February 15th, 2019

  We’ve received a report of a targeted CEO fraud attempt via SMS. It’s very similar to the CEO frauds that we see via email in that the sender is asking the recipient to go and buy gift cards, scratch the back of the cards then send pictures of the back of the cards to […]

Fraudulent Email Alert: RE: ITS Help-Desk, – February 9th, 2019

Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  If you clicked on any of the links in the email, please run a […]