Campus-Wide Login

CWL Service Maintenance (staging environment) June 7th, 2018 17:00 – 17:30 PT

The CWL Service (staging environment) will be undergoing system maintenance on Jun 7th, 2018, from 17:00 to 17:30 PT. No service outage is anticipated.

RADIUS Maintenance on June 2, 2018, from 09:00 to 13:00 PT

The RADIUS authentication service (for wireless and VPN) will undergo maintenance on June 02, 2016, from 09:00 to 13:00 PT. This is in preparation for future multi-factor authentication capabilities. No impact to users is expected

CWL Web services Maintenance June 1, 2018 18:00 – 19:00 PT

On Jun 1st, 2018 18:00 – 19:00PT, the following services will be under maintenance, and a brief outage may occur. Users may be prompted to reauthenticate. Services impacted by the maintenance include: · CWL myAccount · Activation of new accounts for new hires, Graduate Admissions Systems (SITS: Vision), and UBC Sauder Executive Education Registration System […]

RESOLVED: CWL Authentication issues May 28, 2018 13.10 PT

The authentication issue impacting CWL web-based applications has now been resolved – all applications are fully operational and functional. The root cause of the issue was due to a scheduled update that occurred over the weekend. Should you have any further questions on this matter, please contact the IT Service Centre at hxxps://

CWL Authentication issues – May 28, 2018 09:15 PT

We are currently experiencing Campus-Wide Login authentication issues for a number of web-based applications. Some examples of the services are below. Our technicians have identified the root cause and are working to resolve the issue. Example of the impacted services: – ServiceNow – RISe – UBC Directory admin – Canvas – Connect – SSC – […]

Campus Wide Login (CWL) Database Upgrade on May 26, 2018 from 08:00 to 14:00 PT

During the above maintenance window, a number of UBC Enterprise services will experience an outage. Users will not be able to create or modify CWL accounts during this period. CWL authentication will not be affected. Unaffected Services – CWL authentication services – CAS, Shibboleth, CWL Authentication Service web authentication (no account updates). – EAD, OpenLDAP, […]

UBC ELDAP Service Maintenance May 19, 2018 09:00 – 19:00 PT

The UBC ELDAP Service will be undergoing system maintenance on May 19, 2018, from 09:00 to 19:00 PT. No service outage is anticipated.

UPDATE: Enterprise-wide Systems Restored May 16, 2018 09:15 PT

Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]

CWL Authentication service maintenance May 10th, 2018 11:00 – 13:00 PT

The CWL Authentication service ( will be under maintenance.  No user impact anticipated.

UBC IT Network Maintenance – Saturday, May 05, 2018 03:00 – 06:00 PT

UBC IT will be performing network a topology cutover on the Vancouver campus on Saturday, May 05, 2018 03:00 – 06:00 PT. There will be no internet for up to 15 minutes for all campus networks, UBCO to UBCV campus, VGH to UBCV campus. In addition all Resnet services will incur a 1 hour outage […]