Campus-Wide Login

RESOLVED – CWL Authentication Issue – September 5, 2018 11:01 PT

September 5th, 2018 15:30 PT – All web authentication services have now been confirmed to be stable and are fully operational.  If you would like to receive a more detailed account of activities performed and the analysis that we are currently conducting, please refer to the Cybersecurity Confidential Communications website (hxxps://cc.cybersecurity.ubc.ca/).  You will need to sign […]

UBC Identity Provider System Maintenance August 29, 2018 10:00 – 10:30 PT

The UBC Identity Provider System will be undergoing system maintenance on August 29, 2018, from 10:00 to 10:30 PT. No system outage is anticipated.

RADIUS Maintenance Aug 11, 2018, from 08:00 to 12:00 PT

The RADIUS authentication service (for wireless and VPN) will undergo maintenance Aug 11, 2018, from 08:00 to 12:00 PT. This is to extend multi-factor authentication capabilities of RADIUS to UBCO and to increase the robustness of the UBCO VPN service. No impact to users is expected.

CWL Admin: Unable to reset passwords June 18, 2018 09:15 PT – RESOLVED

As of 09:15, CWL administrators are not able to change users’ passwords through the CWL admin tool. Our IAM team is investigating. As of 09:40, the issue was resolved. There were uncommitted transactions blocking the queue from the web UIs — IAM’s DBA identified and deleted the block.

CWL Service Maintenance (staging environment) June 7th, 2018 17:00 – 17:30 PT

The CWL Service (staging environment) will be undergoing system maintenance on Jun 7th, 2018, from 17:00 to 17:30 PT. No service outage is anticipated.

RADIUS Maintenance on June 2, 2018, from 09:00 to 13:00 PT

The RADIUS authentication service (for wireless and VPN) will undergo maintenance on June 02, 2016, from 09:00 to 13:00 PT. This is in preparation for future multi-factor authentication capabilities. No impact to users is expected

CWL Web services Maintenance June 1, 2018 18:00 – 19:00 PT

On Jun 1st, 2018 18:00 – 19:00PT, the following services will be under maintenance, and a brief outage may occur. Users may be prompted to reauthenticate. Services impacted by the maintenance include: · CWL myAccount · Activation of new accounts for new hires, Graduate Admissions Systems (SITS: Vision), and UBC Sauder Executive Education Registration System […]

RESOLVED: CWL Authentication issues May 28, 2018 13.10 PT

The authentication issue impacting CWL web-based applications has now been resolved – all applications are fully operational and functional. The root cause of the issue was due to a scheduled update that occurred over the weekend. Should you have any further questions on this matter, please contact the IT Service Centre at hxxps://it.ubc.ca/helpdesk.

CWL Authentication issues – May 28, 2018 09:15 PT

We are currently experiencing Campus-Wide Login authentication issues for a number of web-based applications. Some examples of the services are below. Our technicians have identified the root cause and are working to resolve the issue. Example of the impacted services: – ServiceNow – RISe – UBC Directory admin – Canvas – Connect – SSC – […]