Campus-Wide Login

*RESOLVED*FASmail issues with Webmail/Outlook May 11th, 2017 12:43 PT – 13:03 PT

Some users may experience issues with logging into webmail ( and Outlook. Technicians are currently investigating the issue.   Issue has been resolved – 13:03 PT

IAM myAccount/activation/Web services Maintenance May 08, 2017 19:00-21:00 PT

On May 8, 2017 from 19:00-21:00 PT, the following services will be under maintenance and a brief outage may occur: IAM myAccount Activation of new accounts for new hires, Graduate Admissions Systems (SITS: Vision), and UBC Sauder Executive Education Registration System (SITS/Exec Ed) Web service API used by academic systems support (e.g. SITS Tribal) Please […]

CAS Maintenance May 08, 2017 06:00-07:00PT

The Central Authentication Service will be undergoing maintenance on 8th May, 2017 06:00-07:00PT. There are no expected service disruptions. [NB to CAB: Communications will also be sent via email, SNAG etc to service owners of applications integrated with CAS].

Student and Alumni Email Service Maintenance May 3, 2017 21:00 – 22:00 PT

On May 3, 2017 21:00 – 22:00 PT, UBC IT will perform system maintenance on the UBC Student and Alumni Email Service.  No user impact is expected.

*RESOLVED* Reset password issue on Apr 26, 2017 10:08 PT

Users may be experiencing issues with reset password on with the ‘Forgot CWL Password’ link would be getting error messages. Please contact 604.822.2008 if you are having difficulties resetting your CWL password. 10:32 PT – issue resolved

CWL myAccount Maintenance APR 25, 2017 18:00-22:00PT

The CWL myAccount service will be undergoing maintenance on APR 25, 2017 18:00-22:00PT. There will not be any service interuptions during the maintenance window.

Credentials Broker & myAccount Maintenance May 15, 2017 06:00-07:00PT

The Credentials Broker & myAccount will be undergoing maintenance on 15th May, 2017 06:00-07:00PT. There are no expected service disruptions.

UBC Kerberos Service Maintenance, Apr 20, 2017 09:30-10:30 PT

The UBC Kerberos Service will be undergoing system maintenance on April 20th, 2017, from 09:30 till 10:30 PT.  No service outage is expected.

CAS/Shibboleth Maintenance Apr 12, 2017 10:00 – 14:00 PT

The CWL login pages on CAS/Shibboleth will be updated to the latest UBC branding.  No user impact is expected.   Login page before update: Login page after update:

Students Services Centre website having issues April 07, 2017 15:00 PT link not re-directing to the correct page. We are currently investigating the issue. If students are trying to access Students Services Centre please go to for now.