Campus-Wide Login

Shibboleth 3 Maintenance – October 16, 2018, 17:00 – 19:00 PT

This change will affect only UBC IT and UBCO IT staff. From Oct 16 to Nov 15, any users who had not enrolled for Enhanced CWL (Multifactor Authentication) will be shown a skippable reminder screen when logging in to any Shib3 application. The reminder screen will contain a link to bring users to the MFA […]

RESOLVED: Intermittent CWL access Issues – September 18, 2018 15:40 PT

15:40 PT :  The CWL authentication issues have been resolved. 14:50 PT We are currently experiencing sporadic CWL authentication errors. Technicians have been notified and are investigating the issue.  This service bulletin will be updated once the issue is resolved.  

Resolved: CWL Authentication error – September 17, 2018 09:40 PT

09:40 PT The CWL authentication problem has been resolved. 08:50 PT We are currently experiencing sporadic CWL authentication error. Technicians have been notified and are investigating the issue.  There is no estimated time of repair.

IAM Database Maintenance September 6, 22:00 to 22:50 PT

To optimize the IAM database performance, we will rebooting the database on September 6, 2018 from 22:00 to 22:50 PT. During this time, web-based applications will continue to be accessible; however, new Campus-Wide Login accounts cannot be created and passwords cannot be updated.

RESOLVED – CWL Authentication Issue – September 6, 2018 17:00 PT

17:00 PT All web authentication services have now been confirmed to be stable and are fully operational.  If you would like to receive a more detailed account of activities performed and the analysis that we are currently conducting, please refer to the Cybersecurity Confidential Communications website (https://cc.cybersecurity.ubc.ca/).  You will need to sign in with your […]

Canvas not accessible due to CWL issue September 5, 2018 09:15 PT

There is currently an issue with the system that authenticates users to Canvas and Canvas is not accessible at this time. Technicians are investigating and we will update this bulletin when more information is available.

RESOLVED – CWL Authentication Issue – September 5, 2018 11:01 PT

September 5th, 2018 15:30 PT – All web authentication services have now been confirmed to be stable and are fully operational.  If you would like to receive a more detailed account of activities performed and the analysis that we are currently conducting, please refer to the Cybersecurity Confidential Communications website (hxxps://cc.cybersecurity.ubc.ca/).  You will need to sign […]

UBC Identity Provider System Maintenance August 29, 2018 10:00 – 10:30 PT

The UBC Identity Provider System will be undergoing system maintenance on August 29, 2018, from 10:00 to 10:30 PT. No system outage is anticipated.

RADIUS Maintenance Aug 11, 2018, from 08:00 to 12:00 PT

The RADIUS authentication service (for wireless and VPN) will undergo maintenance Aug 11, 2018, from 08:00 to 12:00 PT. This is to extend multi-factor authentication capabilities of RADIUS to UBCO and to increase the robustness of the UBCO VPN service. No impact to users is expected.

CWL Admin: Unable to reset passwords June 18, 2018 09:15 PT – RESOLVED

As of 09:15, CWL administrators are not able to change users’ passwords through the CWL admin tool. Our IAM team is investigating. As of 09:40, the issue was resolved. There were uncommitted transactions blocking the queue from the web UIs — IAM’s DBA identified and deleted the block.