Resolved: Power Bump disrupting network connectivity in some areas on campus – September 17, 2018 07:50 PT

07:50 PT, September 17 Network connectivity has been restored for the Frank Forward Building and IRC Building. 02: 35 PT Network connectivity issues for Walter Gage Housing and Dorothy Somerset / BC Binning Studios have been resolved. Our technicians are still investigating the issues in Frank Forward Building and IRC Building. 00:32 PT A brief […]

Critical Apache Struts Vulnerability Exploited in Live Attacks

A severe vulnerability has been detected in Apache Struts 2 framework.  The vulnerability allows for full remote code execution and is actively being exploited in the wild.   The UBC Cybersecurity team has been in contact with all known owners of applications relying on Apache Struts.  If you are responsible for an application that uses […]

UBC (Vancouver) FASmail Service Maintenance September 17, 2018 09:00 – 10:00 PT

On September 17, 2018 09:00 – 10:00 PT, UBC IT will perform system maintenance on the UBC (Vancouver) FASmail Service. No user  impact is expected.

EduCloud Server Service Maintenance (Kamloops Q9) – September 17, 2018 16:00 – 18:00 PT

We will be performing scheduled maintenance on the EduCloud Server environment ( for Organizations hosted in Kamloops during the above maintenance window. No outages to virtual machines or the management portal are expected.

Malware and Phishing Scam Alert: OneClass Chrome Extension September 14, 2018 10.30 PT

Be on the alert for the OneClass Chrome Extension Malware and Phishing scam. UBC Cybersecurity has determined that the OneClass Chrome Extension is malware and that there is significant risk to students’ personal information if they have installed this software. Once the extension is installed, it may attempt to send an email on your behalf […]

RESOLVED – Canvas “Page Error” Issue – September 13, 2018 17:45 PT

17:45 PT The issue involving Canvas text editor has been resolved. 17.10 PT An ongoing issue affecting Canvas is currently impacting all users at UBC, and affects any page in Canvas that contains a text editor (including taking/editing quizzes, creating/editing content, posting to discussions, etc). Accessing these pages results in a “Page Error” message. Engineers […]

RESOLVED: Degree Navigator service unavailable – September 11, 2018 16.00 PT

September 11, 2018 16.00 PT Issues with Degree Navigator are resolved and it is operational. ================================================================================================================= September 11, 2018 15.30 PT Please be advised that Degree Navigator service is currently unavailable.  We are investigating the issue and hope to have it resolved shortly.

Resolved – Network connectivity issues – Totem Park – Salish Building – September 7, 2018 21:25 PT

Update : The network connectivity issue has been resolved at 21.25 PT. 19.50 PT Some users in Totem Park – Salish Building are presently experiencing connectivity issues.  Technicians are aware of the issues and are investigating.

IAM Database Maintenance September 6, 22:00 to 22:50 PT

To optimize the IAM database performance, we will rebooting the database on September 6, 2018 from 22:00 to 22:50 PT. During this time, web-based applications will continue to be accessible; however, new Campus-Wide Login accounts cannot be created and passwords cannot be updated.

RESOLVED – CWL Authentication Issue – September 6, 2018 17:00 PT

17:00 PT All web authentication services have now been confirmed to be stable and are fully operational.  If you would like to receive a more detailed account of activities performed and the analysis that we are currently conducting, please refer to the Cybersecurity Confidential Communications website (  You will need to sign in with your […]