EduCloud Server Maintenance (Vancouver) – May 20, 2018 07:00-08:00

We will be performing scheduled maintenance on the EduCloud Server environment for Organizations hosted in UBC Vancouver during the above maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be […]

UBC IT Network Maintenance – Saturday, May 19, 2018 06:00 – 09:00 PT

UBC IT will be performing maintenance on its core router network on Saturday, May 19 from 06:00 – 09:00 PT.  Between 06:00 – 09:00 PT, we expect intermittent outage for a number of services and building networks.  Between 08:00-08:30, there will be a full outage that will last for 15 minutes. Below is a list […]

Workspace Service Maintenance May 19, 2018 06:00 – 12:00 PT

Workspace service will be undergoing maintenance during the above mentioned window. Please note that you will not be able to access the Workspace web portal, share files/folders or synchronize files via the desktop clients during this time.

UBC ELDAP Service Maintenance May 19, 2018 09:00 – 19:00 PT

The UBC ELDAP Service will be undergoing system maintenance on May 19, 2018, from 09:00 to 19:00 PT. No service outage is anticipated.

UBC Survey Tool (Qualtrics) Maintenance – May 19, 2018 21:00 – 22:00 PT

Qualtrics will be performing scheduled maintenance on their Canadian data centre on May 19 at 21:00 PT. The expected downtime is up to 30 minutes. The Qualtrics platform will be unavailable during this maintenance window.

Production EduCloud Server Service Maintenance from April 30th to May 18th, 2018

The Production EduCloud Server Service infrastructure will undergo maintenance from April 30th to May 18th. There will be no impact to workloads on this environment.

Workspace Service Maintenance May 14, 2018 09:00 – May 18, 2018 16:00 PT

Maintenance will be performed on the Workspace file sharing service between May 14, 2018 09:00 – May 18, 2018 16:00 PT.  No user impact is expected.

UBC Integrated Library System Hardware Upgrade May 13, 2018 18:00 – May 18, 2018 17:00 PT

Please be advised that the UBC Integrated Library System is being upgraded from Sunday May 13th 6:00 pm to Friday May 18 at 5:00 pm. During this time, users will not be able to login to their My Library accounts, which means that renewals, recalls, Automated Storage Retrieval System and online fines payment will not […]

LTPS Scheduled Maintenance May 17, 2018 06:00-07:30 PT

The Learning Tools Provisioning Service will be unavailable for scheduled maintenance on Thursday, May 17, 2018 from 06:00-07:30 PT and any changes to course enrollments in Connect or Canvas will accordingly be queued up and processed after the maintenance.

FASmail authentication issues Thursday, May 17, 2018 07:50 PT

Faculty and staff off-campus may be experiencing issues with their Outlook email this morning. We are currently working on resolving this issue. In the meantime, try connecting through VPN or your UBC Outlook Webmail ( Need more help? Contact our ITSC Centre.