RESOLVED – Student Information Systems (SIS) issue – March 17th, 2017, 14:00 – 15:20 PT

We are currently experiencing issues with the database that are affecting the following applications: Student Service Centre (SSC), Student Information Service Centre (SISC), Faculty Service Centre (FSC).  The problem is being investigated and we hope to have a resolution shortly. Issue resolved as of 15:20 PT

Lync PoC to Skype for Business Pilot Migration March 16, 2017 17:00 – 21:00 PT

Approximately 100 UBC IT users on the old Lync Proof-of-Concept service will be migrated to the new Skype for Business Pilot service. These users’ primary email address will be updated to use to align it with the new SIP address. Affected users will need to sign in using their as the Sign-in Address […]

RESOLVED – FASmail Intermittent Connectivity or Performance Issues – March 15, 2017, 11:00 PT

Issue resolved as of 11:45 am, March 16th, 2017   Please be advised that some users may be experiencing connectivity or performance issues with the FASmail service when using Outlook and Webmail. Technicians are currently investigating.    

UBC IT Network Maintenance March 16, 2017 07:00 – 08:00 PT

As part of an ongoing initiative to upgrade network infrastructure, UBC IT will be performing a network firewall upgrade affecting the Forestry department. The affected users will experience a brief outage of less than 10 minutes during the transition. No other outages are anticipated. Read more about the lifecycle project initiative here:

School of Population & Public Health Building Networks Upgrade March 15, 2017 19:00 – 23:00 PT

Network maintenance is being performed on the School of Population & Public Health Building Networks to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Wednesday, March 15, 2017 19:00 – 23:00 PT, all wired network services will be sporadic, as the network services are migrated, and the connectivity […]

Moodle Maintenance Mar 15, 2017 06:00-06:30 PT

Moodle will be unavailable on Wednesday March 15th from 06:00-06:30 PT due to system maintenance. UBC Medicine Continuing Professional Development courses will be unavailable.

BCNET Vancouver Exchange Maintenance – March 15, 2017 06:00 – 07:00 PT

From: 06:00 Wednessday March 15, 2017 To: 07:00 Wednessday March 15, 2017 Reason: BCNET VANTX Exchange Backbone to KAMTX will be upgrade to 20G. Effects: Research traffic will switch to redundant link. Layer 2 services will be routed via VPLS to minimize impact. DataSafe service will be impacted. Local Peering and Transit will not be […]

UBC IT Network Maintenance – Wednesday, March 15, 2017 06:00 – 07:00 PT

UBC’s service provider will be performing upgrades on the link between UBC Okanagan and UBC Point Grey campuses on Wednesday, March 15, 2017, between 06:00 and 07:00  PT.  Alternate network paths will be available, so no service disruptions are anticipated.

UBC IT Graduate & Post Doctoral Docs for Exams Application system outage Mar 15, 2017 14:00 – 15:00 PT

The DocforExams application will not be available from 14:00 to 15:00 PT on Wednesday, March 15, 2017 due to required patches. If you have any questions please contact Academic Systems Support at

Lync PoC Service Maintenance March 14, 2017 19:00 – 23:00 PT

The Lync Proof-of-Concept service will be undergoing maintenance on March 14th 2017 between 19:00 and 23:00. During this time, access to the “Dial-by-Phone” conference dial in number (604-822-9700) may be temporarily unavailable. Other than this, the Lync service will not be impacted by this change.