EduCloud Server Maintenance July 15, 2017, 08:00 – 16:00 PT

We will be performing scheduled maintenance on the Production Workloads in EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday, July 15th, from 08:00 – 16:00 PT. Production workloads running on the EduCloud service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH.

*RESOLVED* Intermittent Issues Calling Off-Campus Phones July 14, 2017 16:40 PT

Resolved as of 16:15 – Phone issues was due to a fibre cut affecting our voice service provider.

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 14:30 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 16:00 PT.

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 13:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 16:00 PT.

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 12:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 1:00PM.

Intermittent Issues Calling Off-Campus Phones July 14, 2017 11:00 PT

*RESOLVED* Intermittent Issues Calling Off-Campus Phones July 14, 2017 16:40 PT Resolved as of 16:15 PT – Phone issues was due to a fibre cut affecting our voice service provider.   UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 14:30 PT The issue is ongoing, we are currently working with the service provider to […]

Intermittent Issues Calling Off-Campus Phones July 14, 2017 10:30 PT

There are currently intermittent issues calling off campus. Users may experience the fast busy signal.  Technicians are working to resolve the issue.

*RESOLVED*Intermittent Access to Voicemail from Off-Campus Phones July 13, 2017 11:25 – 12:00 PT

Between approximately 11:25am and 12:00pm on July 13th 2017, there were intermittent issues that affected some users who were unable to leave voicemail messages when dialing from an off-campus phone line.  Based on the users’ reports, the phone would ring a few times and then the call would drop instead of getting redirected to voicemail. The […]

RESOLVED – TEF3 Network Slowness – July 13, 2017 10:30 PT

There are currently some network issues at TEF 3 affecting desktop and phones. Users might experience network slowness and choppy phone lines. Technicians are investigating.

TEF3 Network Slowness – July 13, 2017 10:00 PT

There are currently some network issues at TEF 3 affecting desktop and phones. Users might experience network slowness and choppy phone lines. Technicians are investigating.