Student Service Centre (SSC) and Student Information Service Centre (SISC) Issues

On June 12, we experienced interruptions to the Student Service Centre (SSC) and Student Information Service Centre (SISC) and other related systems during registration. The exact cause of this disruption is unknown.

Yesterday (Tuesday, June 19th), we had a partial disruption lasting several minutes that may have impacted some students, requiring them to reconnect. Without a clear root issue identified, we may see further issues as registration period continues and we have a cross-functional team working to monitor the situation in real time during registration periods to enable us to respond in the event of a reoccurrence. At the same time, we are continuing to take measures to mitigate the situation, and run diagnostics to find the root cause of the disruptions.